boutique-elegance.com

1.1
1.1 Based on 79 reviews

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1.1

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5

79 Reviews

5 Star
3%
4 Star
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3 Star
0%
2 Star
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1 Star
98%

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Anne Heikoop
I had to give one star to write a review!

I had to give one star to write a review. I have been trying to return my dresses and given the run around. The fabric is cheap, and poorly made. They do not fit. I never thought to check reviews from a company unknown to me, my big mistake. First I was asked in one email to identify the dresses I was returning, then they would send me the return details. I did that. Next email they said, I could keep the dresses and they would give me 10% off and a 20$ gift card towards the next purchase. I responded no, why would I want dresses that don’t fit, they also said I would have to pay for the return. No problem I told them. I waited a few more days, no contact. I contacted them and firmly requested the return information. The last email today, repeated the 10% off, that it would be easier for me, as well they are going against their initial policy of no returns or exchanges. I just sent them a scathing email. I have also contacted PAYPAL , who I paid through. They are reviewing. As of right now, I have 3 dresses I can not wear. And no dress to wear to the event I’m attending, since my money is tied up in these dresses. Also this company is not in Montreal, I believe they are in China. They are fraudulently misleading customers.In all my many on line purchases I have never had any problems. PLEASE DO NOT BUY FROM THIS BUSINESS. THEY ARE MISLEADING AND SELL POOR QUALITY PRODUCTS YOU WILL BE STUCK WITH!

1
Date of experience: Oct 06, 2025
Leah Sherwood
Fraudulent company

Fraudulent company! Returns of the lowest quality garage imaginable (which is what you will receive) must be shipped to China. Never buy anything from this company!

1
Date of experience: Sep 30, 2025
Carrey Jensen
SCAM ALERT!!!

This is a total scam. They advertise themselves as being a Canadian high-end company carrying genuine leather items.Then when you place an order, you can see the items originate from China and when you receive them, they are cheap junk that you can't give away. They are definitely NOT leather.If you try to return them, they tell you they have be returned within 30 days and you have to pay for the courier to ship them all the way back China.There should be consumer protection against this kind of fraud!!

1
Date of experience: Sep 27, 2025
I received a defective pant

I received a defective pant. The pant was also not the same as what was advertised on their website. Website states free returns for defective items. Sent photos to them with my refund request. Company’s first reply is that they have sent the replacement. And they stated there are no free returns. I sent them a page from their website that states the free returns. I strongly recommend not to purchase from this company. You are going to be scammed. After I received my purchase I did some research. They state they are Canadian based yet head office is in Holland and items come from China. Emails have a male Scandinavian name yet they are signed by ‘Jenny’. The product is cheaply made, their sizes are off and the pant was short. Check reviews on any online purchases.

1
Date of experience: Sep 26, 2025
Nicole Landell
DO NOT ORDER from these people

DO NOT ORDER from these people. Their size chart first of all is incorrect. The products all come from China. Although they give you the return address on their ‘website’ Quebec Elegance knows full well people won’t return because the shipping price is nearly the cost OR MORE of their order. So Quebec Elegance knows full well you will be ‘stuck’ with a cheap product or INCORRECT order.

1
Date of experience: Sep 25, 2025
Mooncat
I would give it minus if I could

I would give it minus if I could. I wish I had read the reviews before ordering as they are all correct. DO NOT ORDER FROM THIS COMPANY. I thought I was ordering from an English company but they are not, the item took ages to arrive and when it did it was not as described. When I tried to send it back I never got a reply to say how to do this despite several attempts at contacting them! STAY AWAY SAVE YOUR MONEY!

1
Date of experience: Sep 22, 2025
Ruth Spencer
I ordered 2 dresses which took a long…

I ordered 2 dresses which took a long time to arrive. They didn’t look like the photo. Communication with them was awful, I have returned them at £25 to China, the items haven’t been refunded as yet! Awful company, they have no customer service and pricing is extortionate!

1
Date of experience: Sep 13, 2025
Kate McCorquodale
Never received updates on product…

Never received updates on product arrival not notice it would be arriving. No proof of delivery and now not replying to my emails requesting a refund.

1
Date of experience: Sep 13, 2025
Mary Laslett
Rubbish quality

The quality of the dress I bought was appalling. Not fit for anything but recycling. I usually check out reviews but somehow I didn't this time. Lesson thoroughly learned!

1
Date of experience: Sep 03, 2025
Anita
This China based company is a huge con

This China based company is a huge con, I paid over £100 for the 3 items the quality was awful and sizing all over the place. You can find the same items on shein for much cheaper. They kept offering me discounts to keep the items. When I finally got all the details to send the dresses back, which I paid another £25 for!! Ms Zhou would not give me her telephone number which was required by Evri to send the items back. They are essentially stealing from people and should be stopped. I am addressing this matter with my credit card company, utilising their legal protection. Has anyone here had a refund from them?

1
Date of experience: Aug 27, 2025

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