brandalley.co.uk

4.5
4.5 Based on 580 reviews

Here at BrandAlley, you’ll find up to 80% off your favourite labels in clothing, footwear, accessories, homeware and beauty every single day of the year....

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Average Rating

4.5

/
5

580 Reviews

5 Star
81%
4 Star
6%
3 Star
3%
2 Star
2%
1 Star
8%

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Review Time

Heather Stevenson
Fabulous service and excellent jumper

5
Date of experience: Nov 18, 2025
M W J Murdoch
Great customer service from Timothy

Great customer service from Timothy. He was able to deal with my return issue swiftly & professionally, plus explained the part of the process I’d done incorrectly. 10 out of 10. Thanks!

5
Date of experience: Nov 18, 2025
Ruth Johnston
My order can in 3 days and was packed…

My order can in 3 days and was packed well. Thankyou

5
Date of experience: Nov 18, 2025
Marie
Excellent customer care

Call initially managed by a very intuitive bot and my query was transferred to be handled by a customer advisor . The advisor got back to me quickly and resolved my query immediately to my satisfaction . Brand Alley has an excellent customer service with Fabhia , thank you .

5
Date of experience: Nov 17, 2025
June Myddelton
Always high quality merchandise and…

Always high quality merchandise and fast delivery.

5
Date of experience: Nov 17, 2025
Brandalley has great deals- but delivery companies let them down

I've bought lots of different things from Brandalley and I love everything I've purchased, amazing prices and deals, and in generally if ive every contact c.services they are quick and effiencent in getting back to me. And delivery dates are generally decent within 3-5 working days window.But the delivery companies let brandalley down on several occasion. I think this is more down to the delivery company rather than Brandalley, so I do always think about what I'm buying and if we will be around to receive the goods.I had a large box of wine glasses delivered and they were left on my drive in vision for the public. Luckily I got my neighbour to take them in. But this was not the first time this has happened. I thibk in general alot of delivery companies let the brands down. My only issue is, with Brandalley you pay for delivery and its still not of the level you would expect as most free deliveries give the same service.

4
Date of experience: Nov 17, 2025
Gill Howarth
I have used Brand Alley for many years…

I have used Brand Alley for many years now and I am always confident that the good are great but also if there is a problem it will be dealt with quickly and with a favourable outcome. I have only had 2 occasions to contact customer service in 5 years, and I do buy a lot, and they resolve it to my satisfaction. Returns are easy too.

5
Date of experience: Nov 17, 2025
Mrs O'Hara
Genuine savings and great customer…

Genuine savings and great customer service, usually super quick delivery depending on the designer shop you buy from., and if something doesn’t fit you get a quick refund.I would definitely recommend Brandalley.

5
Date of experience: Nov 17, 2025
MR DAVID MCMEECHAN
Fast delivery

Fast delivery, great price for quality product

5
Date of experience: Nov 17, 2025
Customer
Radley bag

Lovely bag at an excellent price and speedy delivery

5
Date of experience: Nov 17, 2025

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