Review Time
Horrible customer service long wait times unresponsive reps. I was sold a policy that the rep didn’t complete properly so the price was not accurate. I was never given my policy the pricing or any documentation. Once I questioned the new price being over $100 more a month and spoke with a manager they advised me he did not do his job and gave inaccurate information to myself and the underwriter. Sorry he will get further training. I was then left paying this outrageous price and threatened with a cancellation fee. I cancelled the policy and now there is more money owing! What a train wreck of a company big mistake moving my business here. Glad to be back with an honest provider that has proper customer service.
We were given a recommendation to go through Brokerlink for car insurance. We have been in Australia for the last 10 years, so coming back to Alberta we knew premiums were going to be high. The first time the lady just told me to send her a bunch of documents - didn't even go through the quote process with me on the phone, then quoted me $10,000. We were baffled. Nil follow up attempts were made from this broker. The second man we spoke to was super helpful and thorough - spent over an hour on the phone with me getting all the details correct. Got us a quote of $3,500. However, apparently the company didn't accept the quote. Then the communication died off. I requested help multiple times for the next steps. Nil effort was made to get our business. No follow up steps were given. When i asked for more quotes to different companies, it was promised they would be sent through - i never heard anything further. And we ended up going with a different company. We paid $2,900. Still wildly high but at least we got insurance! I was so confused why it was so difficult to get anywhere with the brokers from brokerlink. Really frustrating experience and I wont be recommending them.
My husband and I have been Intact's customers through Brokerlink for the past 3 decades for all our belongings. Over years, we have dealt with several agents good or bad. Yesterday, I came across with one of your best agents called Sandra Akudugu to assist me to understand a quote in one of our policies. A couple of other agents before Sandra were unable to do so.I find Sandra a very professional, patient and kind person. She went out of her way to explain everything and solved all the misunderstandings I had regarding this policy. My husband and I would like to express our gratitude for what she did.She is a good asset for Brokerlink and we wish her the best in her career.Thank you.Margarita Okhovati
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