Review Time
Appalling service. Engineer was a complete misogynist. Would only talk to men and ignored women, even though it was the woman's house. Charged a fortune for an emergency callout, plus labour and parts. I agree with all the other negative comments. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!!!!!!!!!
I wasn’t at home and my wife couldn’t lock the door so called this company out in a bit of a panic. I arrived home in the meantime, took the lock off of the door myself and located the problem. I didn’t cancel the call out as I thought that would be unfair and I assumed that they would carry the parts to rectify the problem. When the engineer arrived, he looked at the lock and said that the whole assembly would need replacing at a cost of £450. I said that I wouldn’t be doing that so the engineer charged me for the emergency call out (£106.80) and left. I obtained the necessary part from Toolstation at a cost of £27.98 and fitted it in less than half an hour. I appreciate that we have to pay for the engineer’s expertise in these situations but I feel that this level of mark-up is totally unacceptable. Unfortunately we didn’t look at the Trustpilot reviews before contacting this company. Looking through the other reviews, I totally agree, this company should be avoided.
Do NOT be scammed by this company. I feel an idiot. Would rate 0 if I could. They turned up and bullied my daughter into paying over £100 for an emergency call out and they did not even fix the lock. Disgusted by how they operate. Avoid at all costs.
Avoid at all costs, I called these guys out on accident mistaking them for the usual company I would go to. They were advertising as LRS but all documents was for bssecurity so beware. £450 for a door mechanism which had me suspicious, but then said £550 ontop for labour which we could have had a new door for, when challanged him on this he started presuring us with fear tactics. In short we got rid of him and got a replacement mechanism from a door company near by for £60 cheaper then the £1000 they wanted.
Do not use the company. After being locked out they quickly suggested drilling through the door with minimal effort otherwise. After refusing this, I went with another locksmith. They spent about an hour breaking through the lock another way and going around the door without damaging it. The issue would NOT have been solved by them drilling which would have voided the fire door and required a much more expensive replacement of the door itself.
I was told the locksmith would arrive within 30 minutes, but it took an hour and a half for them to get to me. Once here, I was told the door couldn’t be unlocked without drilling it, which seemed excessive. The prices were extremely high, and I left feeling completely overcharged and taken advantage of. Customer service was poor, and the locksmith was quite pushy — wouldn’t take no for an answer. I wouldn’t recommend this company.
I wish I had looked at the reviews before using this company. My lock was jammed and the ‘locksmith’ wanted to drill through the door. I managed to convince him not to and he was able to unlock my door. He tried to hard sell me a new mortise lock that the cheapest was £150 but recommended the £250 one. I declined and asked him to put my old lock back and I would sort it out using someone else. The whole job of less than 10 mins cost £240. I was shocked but felt I had no choice but to pay. I called the company later that day after sitting with the feeling of really being taken for granted and ‘had’. I was told they would look into it but never came back to me. Do not use this company.
Avoid this company at all costs. They also trade under the name LRS Locksmiths. The latch on my door broke meaning that we could not close or lock the front door so urgently needed a locksmith to come and fix it. He said on the phone he would have to come to the property and see what was wrong before giving a quote. On arrival, I was told a gearbox needed replacing which would be £350 and we needed a new cylinder which was between £100-£200. He then said labour would be added on top of this, but did not say how much. After about 45 minutes he'd finished working and I was handed an invoice for £1800. He claimed that as it was a Saturday the labour charges were higher. After much debate we got the number of the main office from him and they dropped the charge to £1100 which, I'm sure anyone would agree, is still an extortionate amount. Do not use this company!!!
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