Review Time
My wife and I found this company under 'Your local locksmith company' but the receipt was to BS Security maintenance Limited.Our front door lock jammed and we were unable to get in our house. It was a double glazed from door.We called this company as a second choice. A fitter arrived in a car a couple of hours after the call (on a Friday evening). He fitted an 'Ultion' lock replacing the Yale which had been originally supplied with the door. He said that Yale locks were not particularly good. He said that he was having difficulty and would come with a different part in the morning. He gave us a bill for £320.00 which made us gulp. We felt that we had to accept and paid though on hindsight, it was unusual, for every other tradesman (plumber, electrician etc) would have sent a bill by e-mail. The morning came and the fitter returned, this time with another lock, an 'Astra' lock, this he said was better than the Ultion. He also said that it was more expensive than the Ultion but would not charge the extra. He also showed us the lock on his tablet, the website priced it at £280.00. He fitted the lock and left. We then noticed that he had fitted the lock with the fixing screws to the exterior. Feeling most uneasy (and foolish), we called our first choice of locksmith who came and immediately saw that the lock was incorrectly fitted. He quickly rectified the problem. He advised that the supplied lock, had he fitted it would have cost about £80.00 and that is was a reasonable lock to use. He declined any payment. If only he had answered his phone earlier last night.
Wish I had read these reviews before my experience with this company, they are not transparent with their pricing at all. Even is you ask the price, you need to ask for all costs. What I thought was going to be £180, ended up as a bill of £408. that was after a reduction due to my complaint!
I am completely disgusted with these people. My inside door had two tiny screws come out of the keepers and the door would not stay closed.l phoned up this firm and was told the locksmith would be to by 5o’clock. Thought this was quite quick because I had not booked an emergency as it was an interior door. He arrived at 4.45 told me that he had to realign the keeper, I know nothing about door mechanism so when he told me it would be £150 I thought it was going to be a big job so l agreed. He got two screws and and replaced them in the same holes as the ones had come out and said job done. I was shocked, got charged £180 with vat and because I said that’s ridiculous for two screws he told me that he done me a favour because he could have charged £48 call out.He left at 4.55. I am 76 and disabled but that cuts no ice with these sharks. There should be laws to protect the people from predators.
DO NOT TOUCH THIS LOT!Went round to the in-laws to replace a broken lock barrel (£10 from any DIY outlet) and "service" the door mechanism - a few sprays of some oil...Charged £345!!!What a complete rip-off...Problem is they seem to be part of a national franchise so, just as for us (we used a locksmith), the business you find may not match the name BS Security.
Had these guys attend our property to change the barrel in a lock. He spent a maximum of 10 minutes installing a new ( £7.00 ) piece with 3 keys. Was trying to upsell to a better lock and so pleased I declined. Charged me £213.60!!!!!Feel so exploited. They should not be in business.... avoid these guys like the plague.They quote a price and treble it!!!!!DO NOT TOUCH THEM!!!!!!
Over charged and expoited a vulnerable situation. BS Security MaintenanceCharge over £1000 for removing (drilling out) a Chubb lock for entry into a property and fitting of two new locks. One Chubb, one Yale. Also refitting another lock bracket. Would advise EVERYONE gets a written estimate of work prior to commencing.Definitely would NOT use again!
I called them to replace a lock which had been damaged during a failed break-in attempt.They charged £150 +VAT for the lock which the retail costs is £7.98and they added £45+VAT for the labour.The total amounted to £234 to replace £7.98 lock.If that wasn't enough, the locksmith didn't install the lock properly and the night-latch got stuck open after a few days.When called, the locksmith (Simion) told me that he was on holidays and he couldn't fix the issue, but he would send someone else.Then he started telling that the issue might be with the defective night-latch and if that needed to be replaced, they will need to charge me more.Please note that the night-latch is brand new and it was installed just 10 months ago. Of course it could be defective, but is not likely that a new night latch breaks in less than 1year.The next day we waited for the other locksmith to come and fix the lock, but he didn't show up.So I fixit my self, but removing and re-installing the night-latch the correct way.The night-latch has been working ever since.
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