Review Time
Price was extortionate. £384 to drill out and replace a lock. Allegedly this was doing us a favour as they took the cost of labour off. Thought we were calling The Lockfather. Seems they put their number on Google under legit businesses pretending to be part of them. Avoid at all costs.
AVOID this company, do the job ok but rip you off with charge, started at £250 to drill out lock and ended up £1000 even though new lock is £13 so another locksmith informed me, didn’t seem to want to answer when I kept asking how much to change the lock in total, had a foreign accent which got harder to understand as it went on
Price was extortionate. £384 to drill out and replace a lock. Allegedly this was doing us a favour as they took the cost of labour off. Thought we were calling The Lockfather. Seems they put their number on Google under legit businesses pretending to be part of them. Avoid at all costs.
Scam Artists. Absolut scum. Turned up quickly, seemed nice enough. Apparently had no choice but to dril through the door . Which was £210 + £25 (3 times) for drill bits, plus VAT. Then he needed to change one part of the mechanism, another £280 plus VAT. Then he needed to put in a new lock, a further £268 + VAT (if I went with the cheap option). Then he had the audacity of adding £185 + VAT for installation. Should be in Jail. Avoid them like the plague. Handed me an invoice for over £1200.
On being called out to a very elderly lady, BS charged nearly £700 for barrel change and call out?? The agent was curt, aggressive and hard to understand, as the longer the conversation lasted, the thicker his accent became. Very poor service. Who regulates these people.
We own a rental property and our tenants couldn't gain entry as lock broke. They called this company who came out and started drilling straight away. The locksmith left them with a door unable to shut or lock so they spent the night with it wedged shut. The locksmith returned the next day, so we attended to find out what had happened. We were told that it needed a few parts and I pushed for prices which added up to £756 on top of the £256.80 that our tenants were forced to pay the night before. I said that's so expensive and he told us that he was up early sourcing the parts. That's £1,012.80 in total. The locksmith insisted that we pay him there and then. We refused and he was about to walk off and leave the door with a bar sticking out the top that meant the door couldn't be shut. I gave him our email addresses for an itemized invoice explaining as landlords we needed this for tax purposes. He did finish the job but after we left he tried to pressurize our tenants to pay and to give him our phone numbers. Our tenants gave our numbers and we've been hounded by phone calls. Then we were given a link to pay and had to insist on an itemized invoice which we finally got. Please do not use them as they're scammers. BBC watchdog has investigated, but as the industry is unregulated, it's difficult to keep a track on them as they change their trading name frequently. I have spoken to other locksmiths who said all the prices are over-inflated and that a broken lock is a an easy fix should should cost nothing like £1,012.80.
BS security is a very fitting name (bulls**t security). Absolutely appalling as all the other reviews have stated they quoted 45 on the phone including callout, labour and parts. On arrival he suddenly announced it would be 200, then on closer inspection £400. Unsurprisingly we told them to very quickly leave. He asked for the £45 callout fee, having only been there 5 minutes with a ridiculous quote, and due to his intimidating nature we agreed to pay it for our safety (house of young women). after this a friend fitted our lock for a grand total of 13 pound plus extra keys- just for perspective !!!!! Disgusting people and company- avoid at all costs (to escape cost haha), especially women !!!!!!!!!!!
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