Review Time
My key snapped and left inside lock so it was unusable - phoned the number - he was round within the hour. He drilled the lock out (allegedly costing £185!!!) and then for some reason added labour of £90 but surely the £185 would have included labour. Then for a replacement barrel charged £436!!! My colleague who does DIY himself said it should not have cost more than £50. I was stuck in an awkward situation and had nowhere to go so had to pay a total of £852 including VAT for 30 mins work. Feel completely conned - also, when I googled 'locksmiths in Chelmsford' it simply comes up with this guys mobile number, not the full company BS Security Maintenance Ltd. And when you look on Companies House and see Bogdan-Florin STOICA and that the net assets are only £700 you know it is a complete and under con!
Do not go anywhere near these people!!!As a property owner I was quoted £45 for a 6pm call out on a Tuesday to open a simple Yale lock for my tenants. My tenants are two young female paediatric nurses who he clearly saw as easy targets. He turned up and charged them £526 for 15 minutes work AFTER he'd broken the lock, even though they asked how much it'd cost first before doing this, he wouldn't tell them until he'd broken the lock. I contacted him and here's his break down copied and pasted:195 door opening145 new lock99 lb install+ vat I will be reporting them to Trading Standards and taking it up with the company tomorrow. I wish I'd have looked into them properly first , or had been there to tell my tenants not to pay this amount, but he was there with his card machine and they felt pressured. The company came up high on Google search so a lesson learnt there. I'm quite sure what they're doing is illegal.
charged £225 plus vat to drill out a lock, then another £165 to adjust mechanism. Left us with a door we couldn't lock because they couldn't find a replacement lock. Tried to charge another £190 because they adjusted a hinge. Complete rip off. Do not use!!!!
I’ve just seen the billed charge for work done for a bedbound 91 year old gentlemen. It was for a lock change, call out fee and labour. All that was required was the handle tightening up with a Phillips screw driver. Time to me would have been 3 minutes. NO New lock required, NO new handle set. ALL should have been carried out within a call out fee. They charged him £732 incl Vat. You make your own mind up on this firm.
They quoted £59 on the phone for a simple job, so I went with them. After opening the door with a slider, the locksmith tried to invoice me £213 (incl. VAT): £89 weekend call + £89 for opening. After I complained, they reduced it, but it was still £150, nearly 3x the price quoted. Very misleading — ask for a detailed quote first, before anybody does any work. Also call them to complain if necessary, I felt a bit shy but my partner pushed me into it which is why they reduced the price.
Was a complete take on I explained problem , mechanism broken on patio doors so couldn't open , quoted £45 for call out , said he needed to get part etc in Luton , came back and fitted it , not 100% as I have to be careful how I close it and for this I was charged £792 !!! What a complete take on .
1st Oct 25, betwee8 and 9, lost my keys, no access to flat. Googled locksmith. arrived within half an hour,said wd. have to remove lock,replace with high security [equivalent] Spent 30 to 45 mins, charge £1056, yes 1056 !!!! Not in a position to argue as late and on my own. Full marks for speed and effiency none for fairness.
Was charged £350+VAT for a new lock that costs £72 including VAT. Labour was extra and cost a further £125+VAT despite being quoted £85+VAT, so was overcharged on Labour too. Job took 2 minutes. Firm advertises locally in North Somerset as Rapid Lock Locksmith, Winscombe. Beware!
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