bs-security.co.uk

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1 Based on 77 reviews

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77 Reviews

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Shona Hirons
DO NOT USE

I lost my keys when I was out on a walk and had no other way of accessing my house. I contacted LRS Locksmiths, who had excellent reviews and they put me in touch with BS Security Maintenance Limited. I asked him how much it would cost to get me back into my house, and he told me it would be £69 if the lock was straight forward. I explained it was a Yale lock.He was with me within 30 minutes, which was good, and after looking at the lock he told me it would need drilling, so the cost would now be £145. He asked me if he wanted him to continue. I had no choice, so agreed. Within 20 seconds he was in and then told me it would cost me £549. I was so shocked at this and asked him how he could go from £145 to £549 and he just said that was the cost, and included labour, call out fee, locks, and VAT. If he had told me this before gaining access to my house, I wouldn't have proceeded. When I continued to question him and saw that he didn't have a company number, or business address on his invoice, he got aggressive, pointing his drill at me and telling me he knew where I lived and made me feel very uncomfortable. I have reported him to the Police, but feel very vulnerable now. DO NOT USE.

1
Date of experience: Oct 27, 2025
Ben Malo
A company that preys on the vulnerable.

A company that preys on the vulnerable. My son managed to lock himself out with the key still in the door inside. Unfortunately he happened across this company, who wanted to drill the lock out and supply an overpriced replacement lock for a bargain price of £500+. Luckily we managed to get a responsible adult around to help our son and they then managed to prize the door open with a crowbar and no damage. Still charged £276. We wish we’d checked the reviews prior to paying any money out. AVOID at all costs.

1
Date of experience: Oct 26, 2025
Julie Windsor
Left my keys (24/10/25) in the lock…

Left my keys (24/10/25) in the lock called this company was with me in 30 minutes straight away he wanted to drill the lock out at a cost of £265 plus added costs, luckily my friend was with me & asked him to try & slip the lock first he said he could break the door or twist the frame said I’d chance it, amazing it opened he wasn’t happy & still charged me £156 for call out & a seconds work. If we hadn’t asked him to do this he would’ve ripped as off quite happily steer clear of this company.

1
Date of experience: Oct 24, 2025
Rowena Coxwell
DO NOT USE THIS SERVICE.

DO NOT USE THIS SERVICE.I CALLED AT 9.30 AM AS I WAS LOCKED OUT. THEY TOLD ME £ 45 TO £65 TO CHANGE THE LOCK.THEY CAME AFTER 2 HOURS.THEY CHARGED £ 234 TO DRILL OUT MY YALE LOCK. IT COULD HAVE BEEN OPENED EASILY. THEY LEFT ME WITH NO LOCK. DONT TRUST THEM

1
Date of experience: Oct 21, 2025
Helen Gregory
DO NOT USE THIS COMPANY!

DO NOT USE THIS COMPANY!I locked myself out, so googled locksmiths for my area. Quoted approximately £45.00. Arrived within 45 mins. He then told me it would be more as it is a wooden door and had to be drilled out. Is was getting dark, I had my elderly mother with me, so I had to go ahead. Once we were inside he then proceeded to tell me that it would be £45.00 call out charge plus £165.00 plus vat. He then went on to say it would be £150.00 for a lock, £120.00 for handles and £150.00 to fit it. It was getting late and he told me he couldn’t get the lock until the following day, and I would have to pay up front! I told him no way was I paying that. I paid the call out and the drill out fee. My partner came the next day, bought a lock for £25.00 and reused the handles. Unbelievable

1
Date of experience: Oct 16, 2025
Georgia Taylor-King
DO NOT USE THIS COMPANY!

DO NOT USE THIS COMPANY!I was just charged £1170 for a lock change and gearbox change. He told me the lock was high security and Astra was the only one he used because others were easy to break into but assured me it was a mid range price. Then handed me a bill for £1170 for lock and change, gearbox at £480, labour fee and alignment fee. He pressured me into paying then disappeared very quickly. I am reporting it and disputing it and will be contacting the police.

1
Date of experience: Oct 16, 2025
Robert Nunn
STEER WELL CLEAR OF THESE CON ARTISTS

Had a key broke in my front door and called these con artists. Said they could be round in a few hours £45 and the cost of a new barrel if needed. He told me the barrel was broken and he could supply one at £170 or high security one for £270. I went for the cheapest option but he quickly said could have the high security one for £40 less so iwent for that. No mention of the £65 to fit or 20% vat before he went ahead to change the barrel. 15 minutes later I was out of pocket of £410. The actual barrel looks like it could of come from amazon for £15. STEER WELL CLEAR OF THESE CON MEN!

1
Date of experience: Oct 14, 2025
Samantha Kelly
If i could put a 0 rating I would!!

If i could put a 0 rating I would!!Complete rip off scam artists.. I got quoted £45 to readjust the locking grid on the frame, as I couldn't lock the door.Was here not even 15 minutes and they charged £125 plus 20% VAT?! So 150 to unscrew, then shift the metal plate for better alignment and then screw it back on. 🙄 I mean honestly how can they do this to people. Disgusting 🫣

1
Date of experience: Oct 14, 2025
Mike James
Scam 45 quote..

They're not local, scam quoted £45 for easy fix. There 20 mins, charged 150...I rang them, they were rude and put phone down.

1
Date of experience: Oct 14, 2025
Carol Hopkinson
Saturday 11th october my 91yr old mum…

Saturday 11th october my 91yr old mum locked herself out I googled local locksmith & ended up with this company who are not local 45mins later the locksmith turned up spoke very little english & just kept trying to explain that he needed to use his crystal drill bit over & over he didnt shut up trying to warrant why he was putting a new lock on he kept avoiding my question how much anyway long story short he charged £489 disgusting. Dont use this company it would have been cheaper to have broken a glass panel in the door, still we live & learn & yet again advantage take of a single female 😡

1
Date of experience: Oct 11, 2025

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