Review Time
I hadn't actually approached this company but they were used as a locum for a local company I did use. Unclear pricing and extortionately expensive. Having just had my lock cut and replaced I am sad to say I am appalled at the extortionate cost.The chap turned up and said it would cost £120 to cut the lock. Expensive I thought as would be cheaper to just buy an angle grinder myself but he’s here so might as well proceed.. This took the whole of 5 minutes. Then when it came to a replacement he started reeling off various options, I went for the cheapest which sounds like £80. It was actually £120, then £80 for the cylinder which is slightly confusing in its own right. Totalling at worst £320 now..Then when it came to the bill I get told there are labour costs and emergency call outs as well as VAT bringing it to £540. I did say not sure why it was classed as an emergency in the middle of the day on a Thursday and I never said it was. He did reduce this to £480 but still at outrageous price and I certainly won’t be using their services again.
This company is a scam. I was told there would be a £45 call out fee plus the cost of the lock. When the guy arrived he changed the lock in about 20 minutes and presented me with a bill for £450. I refused to pay and asked him to take out the lock he had just fitted and leave. I paid the £45 call out fee which had mysteriously increased to £50.
Lied about fees on the phone. I did not say this was an emergency. I had a problem with a lock which stopped opening from the inside. They said it was broken so needed new. They gave me a price which showed no resemblance to final bill. They took out the old lock said the key had to broken to get out! They gave me a hand written invoice which did not itemise the job or have his name on. He spend 20 minutes on the job and my bill was a touch short of £700!!!
These guys are just parasites of the industry we have been to many jobs after these so called locksmiths have visited and have seen receipts for unnecessary works done at 10x the price it should of been drilling locks when not needed refusing to gain access the correct and non destructive way we have all been trained to do, totally unacceptable for example yesterday lady was locked out keys inside upvc door very quick and straight forward job it should of been with no parts required , these guys told her all sorts of rubbish drilled out a perfectly good 3 star dimple lock taking over a hour to get through it and replaced it with a standard £4 lock costing her £516 when it should of been £59 2 seconds gain access. We have come across this a few times now and have taken screen shots of these invoices as we are starting a case against them with Citizens advice & Trading Standards hopefully they can take against these Rogue Traders.
Seems I have to echo all the other many comments with my post. My mum is 83 and found she was unable to close her back upvc door. She called what she thought was a local family run locksmith to see if they could help. They said the call out would be £90.00. They advised they would attend at 7pm. She then got a call from a London number (she lives in Devon) to say they were running a little late. Two men arrived at 9:30pm. They had a look at the door and removed the strip lock. Then said they needed to replace it which would cost £1300.00. These strip locks can be purchased for around £70.00. Fortunately mum refused stating she didn’t have that sort of money. They kept on pressuring her trying to get her to agree, eventually an hour or so later she asked them to leave. They then tried to say as she a pensioner they could reduce the cost to £600 + the £90 call out. She again refused and only paid them the £90.00 and got a handwritten receipt after insisting she needed one. I live 150 miles from mum but drove there today. The lock they removed had been thrown on the floor and left. I re-fitted the lock and it was working fine. The problem with the door was being upvc the packers that square the door had slipped. I adjusted the packers and the door closed and locked without any issue. These guys are simply charlatans who prey on the old and vulnerable. I will be contacting trading standards to ensure they have the incident recorded. STAY WELL CLEAR
I am a support worker for a lady that was locked out (simple job) she was charged £678..to say I think this company is disgusting is an understatement. Preys on the vulnerable (and women at that!) Vile. I hope karma finds you
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