buckt.uk

3.2
3.2 Based on 41 reviews

Buckt is the UK’s only mystery ticket subscription. Every month subscribers receive 3 or 5 mystery tickets (depending on package) to some of the best attractions and activities in their region. From axe throwing to alpaca walking, cinema tickets to sumo...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.2

/
5

41 Reviews

5 Star
46%
4 Star
5%
3 Star
5%
2 Star
10%
1 Star
34%

All Reviews

Filter Reviews

Review Time

Honor Baker
Disappointing Subscription Experience

Having subscribed for nearly four years, I initially found the platform valuable and enjoyable. However, after the rebranding, the service has significantly declined. The subscription changed from five activities per month for £40 to just one for £20. While the price dropped, so did the value and quality. With only one event per month, if you're unavailable, your payment is wasted. When I tried to cancel, it became frustrating. I requested cancellation twice via email and their support system, but there’s no way to cancel through the app or website. Despite confirmation of cancellation, I continued to be charged, and my follow-up messages went unanswered. There’s no phone support, and the support link on their site has been broken for months. The ongoing charges after confirmed cancellation and the difficulty in canceling raise serious consumer rights issues. I strongly recommend against subscribing.

1
Date of experience: Jan 24, 2026
Dallas Brooks
Years of Subscription Turned Disappointing

I was a subscriber for nearly four years and initially found the platform to be a great value and concept, regularly enjoying activities with friends. However, since the rebranding, the service has drastically declined. The subscription changed from five activities per month for £40 to just one activity for £20. While the price decreased, the value and quality of the activities also dropped, and with only one event per month, if you're unavailable on their chosen date, your payment feels wasted. When I tried to cancel, the experience became unacceptable. I requested to cancel my subscription twice via email and their support system, as there’s no way to cancel through the app or website. Despite receiving confirmation of cancellation, I continued to be charged, and my follow-up messages have been ignored. There's no phone support, and the support link on their website has been broken for months. Continuing to charge customers post-cancellation and complicating the cancellation process raises serious consumer rights concerns. I would strongly advise against subscribing.

1
Date of experience: Jan 24, 2026
DylKo
Terrible Customer Service Experience

The customer service is appalling. The activities in the new format are not worth it at all. A current ticket in the area is priced the same as the club membership, but with the club, you only get one afternoon to participate. If you're not available, you waste your money. The previous service was good; this new approach is terrible and offers poor value for money. Don't bother!

1
Date of experience: Nov 01, 2025
Cancellation Process is Frustrating

It's incredibly difficult to cancel your subscription. I've been trying for months.

1
Date of experience: Mar 21, 2025
Mister_pipiRichy78
Struggling to Cancel My Subscription

I'm attempting to cancel my subscription. I've sent two emails with no response. I received a voucher for a gift, and it took me a long time to figure out how to activate it, as it wasn't clear. After emailing, they activated it for me. I entered my payment details and chose my subscription, which I never used due to life circumstances. They've taken £40 a month, totaling £200. I've sent two emails to cancel my subscription and request a refund since I haven't used it at all. Everything is just difficult, and my emails have been ignored!

1
Date of experience: Mar 01, 2025
Bella Wright
Frustrating Experience with Gifting

I bought a month of tickets for a friend as a gift, which she claimed this month. The process has been confusing from the start. I received a confusing email that my friend had to navigate to register, leading to an awkward situation for me. When it was time to book, it took us over an hour to figure out what she needed to do. Once registered, she was forced to subscribe for future months. The ticket process is frustrating; you have to email to request tickets for experiences, and responses are slow. She had to cancel her card to avoid charges after realizing this was not just a small business but a scam. Communication is condescending, and the site is hard to navigate. What should have been a fun gift turned into a frustrating experience. Avoid this at all costs.

1
Date of experience: Jan 27, 2025
IRektEverybody92
Exceptional Experience Overall

As someone who has partnered with the platform to provide lessons, it has been a pleasure working with them. Their subscribers consistently share positive feedback about their experiences, making it a rewarding collaboration.

5
Date of experience: Jan 16, 2025
Elliot L.
From the perspective of someone who has…

From the perspective of someone who has been partnering with the book by providing Spanish Taster Lessons, it has been a pleasure working with them and their wonderful subscribers, who have consistently shared positive feedback about their experiences.

5
Date of experience: Nov 10, 2024
Herschel
Disappointing Service with App Issues

This service is disappointing, and the app is terrible. I was charged for three months without receiving any activities. I had to open support tickets but was only advised to refresh the app. I did this repeatedly with no results. I reinstalled the app, and still nothing worked. Do not trust this service; it feels like a scam.

1
Date of experience: Nov 03, 2024
Xavier Carter
Poor Experience Over Three Months

After three months, I found the company to be lacking. Many events were canceled, or you had a very limited time frame to book. It feels like a complete waste of money, and I’m close to calling it a scam.

1
Date of experience: Oct 28, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Buckt is the UK’s only mystery ticket subscription.

    Every month subscribers receive 3 or 5 mystery tickets (depending on package) to some of the best attractions and activities in their region.

    From axe throwing to alpaca walking, cinema tickets to sumo suit wrestling, you'll receive your tickets every month via the Buckt app and are able to do all of them or just the few that really take your fancy.

    Buckt operates in Birmingham, Bradford, Bristol, Cardiff, Leeds, Liverpool, London, Manchester, Sheffield and Worcestershire, and on average the included tickets and activities are worth around £50 per person if bought separately. It costs just £20 per person there are no extra costs (all tickets are included in the price of your subscription) and you can cancel any time once you've received your first set of tickets.

    Buckt was inspired by the idea of a bucket list, and aims to help subscribers tick something off their list, to go on an adventure and to fall in love with something new in an easy and affordable way.See more

  • email daniel@buckt.uk
  • language https://buckt.uk

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More