Review Time
Illiterate and useless customer service team, claims to handle my issue within 3 days or contact me if they’re unable to - 2 weeks later, no package or notice/update. Actually the most unhelpful group ever. Terrible delivery company, should go out of business.
worst delivery company every i have lost 3 parcels now as they put them on top of a sign that says USPS outgoing mail only and not in front of a sign that says delivery's here with a big arrow so the post office takes them and never see them again and customer service is non existent
My packages were first marked “out for delivery”, and Cainiao’s own policy states that delivery should occur within 1–3 business days. Yet on the third business day, instead of delivering, the tracking simply added a new “out for delivery” update as if the clock were being reset to make it appear that the shipment is still within the normal timeframe.During this period, I contacted every possible customer service channel, and here’s what I experienced: Email - completely useless. They clearly don't read your email and just send irrelevant template replies.WhatsApp - extremely slow (usually 10-20 mins for a single response) and never actually solves anything.Phone - may sound polite but repeatedly gives you false promises, such as guaranteeing delivery by a certain date that never actually happens.At this point, I have serious doubts that any real delivery attempt is even being made. It feels like their system is simply generating fake updates to avoid admitting delays or lost packages, while customer service keeps making false promises rather than taking any real action.
The worst experience in my life, they stole 2 orders, the delivery guy wrote that he delivered the order to me at 9:30 but I was at work at the time, I contacted them and they did not help us at all, despite all these complaints against the delivery guy, why is there no investigation against him?
I've seen a lot of negative reviews, and frankly, I haven't had any problems with Cainiao. The problems I have seen are all related to getting products TO them from the original shippers. I ordered multiple items from AliExpress that took forever to get to the US, but once they cleared customs, Cainiao processed them within a day and passed them to UPS for final delivery.
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