Review Time
If I can give no stars or Negative I would, order an expensive item only to see they came once when I am not in my office and not able to delivery it again. call four times but no one knows what to do or know where the package is, it is truly an nightmare, the part is for a printer for work not for hobby, learn an expensive lesson not to use or trust this company, aliexpress refused to refund money.
You can see the amount of reviews with the one star, of course it’s awful! I never received my package, I called them. They said that my address doesn’t exist. I send an email, multiple of them, they tell me, they open the investigation, and take two business days to have some kind of answer, guess what I never heard the answer! And I sent them an emails and I call them. No respond. They can’t even contact the delivery person. (what we talking about) there is incompetent people sitting in the office answer the calls and more incompetent people answer the emails! But you know what they have a really cute website where they talking about how great they do their job! If you see that your delivery gonna be with this company, you can cancel straight ahead and refund your money! Before you’re gonna have a trouble to deal with this people!!!
This is the first time I have heard of CAINIAO and I hope it is the last.I was contacted last week by a CAINIAO driver who asked me to walk and meet him at a car park. I explained that I was at work and he can leave the package on the gf.l of the delivery address. He advised that "company policy" meant he could not as there is a 2 minute walk from the nearest parking. The driver refused to deliver to the address on the package.This has now happened on 2 more occassions so the company is wasting my time and theirs, when they can easily just leave the package on the gf. It doesn't require a signature. Frustrating! I will not use this company and will share with my friends
i have bought a motorcycle part on 28 of august. should have arrived on 13 october. today is 18 november and nothing yet. the item seems to be "Awaiting for transit to final delivery office" from 10 october.ok...but WHERE???? However, the package has not yet arrived in Italy. tracking 5P53D53433759.
Shut this company down. They left my package outside an office building on a busy city street on a Saturday night at midnight where it was stolen. Now the replacement order is nowhere to be found and when I call it’s like I need to explain how a delivery service works. It’s terrible. I don’t know how using this carrier is even legal. It must be incredibly inexpensive.
Awful experience with this logistics company. My package was marked as "incorrect address" even though I confirmed the address is correct with the address in their system. I was informed that it would be marked as a re-delivery but have not received anything in over a week. Tracking has not been updated. Anytime I call to check on the status, I'm told I need to provide them with a correct address again but they make no movement towards delivery. Have not gotten any email correspondence from them in over a week to troubleshoot. Horrible horrible experience
I’ve been reaching out constantly in regards to my lost package. It was never delivered to my house. I was sending all pictures of proof how my house looks and apparently it was not negotiable. For whatever reason the currier delivered to the wrong place, avoided my driveway and left the package elsewhere. I’ve been trying to get a satisfying resolution for myself for over a week. I didn’t get any apology nor refund. I WILL NEVER recommend this service to anyone I know and I will reach out to the sellers directly describing the situation as well as demanding my refund even though it’s you company’s fault. It’s just utterly disrespectful to run and operate the business like you do.
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