Review Time
Absolute worst experience ever. They "delivered" my package and took a photo of a mail room that did not exist in my building nor any of the surrounding buildings. I sent them a photo of my actual mail room. It took 2 weeks for them to conduct an investigation, which is as simply as looking at the two photos and clearly seeing that they are different.I spent over 20 hours on the phone with them to get a proof of loss to send to Aliexpress for a refund. The only thing that worked was saying I'll stay on the line until they send it. They have lied time and time again, saying i'll receive it within 24-48hrs just to get me off the phone. They are untrustworthy and please, if you have the option, choose another carrier.
Vendor shipped a package to me with missing address information. Cainiao notified me 3 weeks ago, I have provided correct address to them multiple times by email and phone contact but it still has not been delivered. Phone reps keep saying they will "escalate" but nothing happens
Worst delivery company I ever seen.. nothing is actually working.. you ask a drop point. And they send it to the other side of the city! There’s 30 shops that are closer than what they send it to! How the actual F it’s 4 kilometres away from me? When I have 3-4 shops 100 meters away from me!! Not just that. They give you 48 hours to pick it up or it will be back to the warehouse!
I ordered a health bracelet (like a smart watch) from a company called Edelmann and co in th US, when my money was taken they became Ecom Elite Ltd, it was ordered on the 27th of July and was delivered today, from China. It claimed to be FDA approved, not in China me would mate. It cost me £65, I didn't look at the time of ordering but amazon do a similar (looks better) than my piece of Chinese junk. So Edelmann and co are obviously dropshippers, and Cainiao pick up their orders and send us their utter rubbish. There is nowhere on the Internet to complain to Ecom Elite or Edelmann and co. But it is ultimately Cainiao who sold us the tat. I tried to cancel this order after 3 minutes of ordering but PayPal said it had already been processed. Speedy when taking your money eh guys, but not when delivering.
I had ordered an order from aliexpress order n. CH167043218NL the 13th july and the expected delivery was the 30th july but we are in 11 august but it stuck on “Leaving from departure country/region 2025-07-24 01:08:39 GMT+8“ and still without updates after 28 days, how many time they need to ship the parcel honestly I’m thinking to refund the order for this delay delivery
My package with tracking number RY111226475KG was marked as “delivered” by Cainiao, but I never received it at my address in Portugal.The local postal service (CTT) confirmed that this tracking number does not exist in their system, meaning the parcel never arrived in Portugal. AliExpress tracking even shows Germany as destination, which is wrong.I contacted Cainiao support, but their reply was vague and did not solve the problem. Very disappointing and unreliable service.
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