Review Time
I would give 0 star if I could.I normally wouldn’t even bother writing a review regarding these things as I’m normally a nonchalant person. However, when I went to go pick up my parcels, their staffs were very disrespectful. Upon arrival at their Tin Hau location, there were 2 staffs who were bringing in deliveries from outside and so I waited and greeted them hello then showed my code for pick up but one of them just shooed me away like I’m just a dog shit on the bottom of their shoes and the other person told the guy to “關門” on my face when I’m obviously still outside. No explanations. No nothing as to why I couldn’t get my stuffs yet.I’m a non Chinese speaking minority although I can understand it conversationally. Like previously stated, I’m not one to make a scene so I just left with a sinking feeling in my chest. After a while I had asked another person (a minority as well) to pick it up for me and when she got there, there were a couple ahead of her (a white guy and a Chinese lady) and those two staffs were very nice to them and then when it was her turn, their attitudes did a 180° and became rude to her and even said some things to each other she couldn’t understand (unlike me, she doesn’t understand at all) and that just confirms that those 2 are some good for nothing rascists. This incident was not the first time but this time they were very blatant about it. Understandably, Cainiao wouldn’t really know of poor customer services like these but I’d like to bring awareness in hopes that they might take proper actions about it.
They have got no heart to serve consumers and no heart to provide any solutions to consumers as well on your lost parcel! Beware if your seller is using their service for overseas delivery! The only way that you could contact them is through the "cainiaoglobalcs" email, which took days to even reply to you, and the reply is because I kept forwarding the emails to spam their mailbox and ask for a response.However, the only thing that they do is ask you to contact the local service partner, no other help is even offered! They just don't care and it is none of their business once your parcel is out from their region, even if your parcel lost due to careless delivery!If you are buying expensive stuffs from overseas, make sure you check with your sellerwhich service provider they engage. My advice is, avoid Cainiao and Flash Express as local partner. This 2 courier service has got no ethic and sense of responsibility at all.
My tracking# BS000158862MG shows my package status as “Abnormal status” for 62 days and counting. Apparently held up at customs, but there have been no updates during these 62 days. This company is a joke. No updates and no way to contact them. It’s safe to say that my package is lost and I’m never going to receive it. The worst shipping service I’ve ever experienced.
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