Review Time
I have never experienced such terrible service. I recently purchased a product off of AliExpress, everything was good until when my item arrived in my country , then cainiao was going to do the last mile delivery, until I got a failed delivery notification for my package. I emailed countlessly to cainiao and they told me that the driver accidentally selected the wrong reason for my failed delivery, and they will arrange a redelivery.. i never received my package… then they kept asking me that is my address a business address and do I have business hours.. , I repeatedly told them no, my address isn’t a business address and I have no business hours. And I still never received my package… and I tried to explain my situation to AliExpress, they accepted my refund request but refused to refund me and refused my appeal to dispute request.., I can’t even make a dispute with my credit card company. Because it’s the logistics fault I never got my package.. I lost $11.17 Avoid this logistics company. However , there is a happy ending, miraculously the package showed up on my doorstep along with other aliexpress items I had ordered. So this was resolved . This is a learning experience for all those involved, a learning experience of logistics and customer service. I just hope it never happens again to me or anyone else. Thank you.
I would give 0 stars if I could. They said my delivery address was wrong on one order, so I called them and they said "Oh yeah, it isn't wrong, it's correct, we don't know why the driver didn't deliver it" so I said ok can you get the driver to call me next time they try to re-deliver it they said yes. Waited 3 days, they 'tried' to deliver it when I was home, and didn't call me, and said again "Address incorrect unable to deliver". I called AGAIN, and said, hey what is going on? They gave me some song and dance about how my building doesn't have a buzzer at the front then the woman hung up on me! I called back, got the same woman, I went through the whole routine of giving my order number etc, and she HUNG UP ON ME AGAIN when she realized I was the same caller from before! I have since called them 5 times, and gotten nowhere. It has been a full 2 weeks since my package arrived, with no luck, the last time I called a few days ago they said my order was "in the warehouse" and they had to ask the manager to put it out on a truck to be delivered! I am not holding my breath and have asked for a charge back with my bank. Up until a month ago I had NEVER had problems with ordering online from foreign countries, but now I have FIVE orders that all say the same thing! "Address incorrect unable to deliver" which is SO FRUSTRATING. This company is absolute trash. Incompetent, lying, deceitful, lazy, un-caring, absolutely disgraceful. I don't know how they live with themselves to be honest.
Avoid purchasing from any company that uses Cainiao as final deliverer. If a package is lost, they will ignore you. The call center, email, WA messages- nothing is done and most contact is ignored. All I want is proof of lost package from over a month ago: CNUSUP00024061002, CNUSUP00024348598AVOID.
It’s the worst shipping company you can deal with. The customer service agents are very unprofessional. They have no clue what is going on. They keep repeating the same thing. Everything is translated to Chinese hence that takes forever. Sometimes lost in translation.The tracking numbers are all Wrong. Some locations that they send it to a disgusting, smelly and filthy. It’s a shame that Taibao does not allow SF express.
I have contacted them on daily basis since 10 days ago. I have told that the agent will contact me to provide me the update within 24 hours, but they failed to contact me to provide me the update! I ordered this tilted wheelchair for my half body paralysed mother for shower, we urgently need to have this wheelchair for shower, my mum has not had shower for more than 2 months! I kept contacting them via webchat, but it just went to deaf ear! They simply ignore my request to contact me to provide me an urgent update! It is really frustrating and disappointing!
I've been waiting for a package with my granddaughters birthday gifts in it, its last tracking stopped as of October.9 when it reached the local facility in my city. It is now Oct. 28 and they keep telling me it will be delivered in 2 days, in 2 days, in 2 days, and I won't have to call them back! Yeah right. I placed my order with AliExpress on Sept 29 to ensure there was plenty of time to receive my granddaughters gifts in time for her birthday! Well that isn't happening! Do you know how stressed I am? This was the only money I had for her gifts and they don't know where my package is, they say they do but I have yet to see an update, let alone my package! I'm so upset! This is the worst service I experienced! If I don't receive my package by the end of this week I'll have nothing for my granddaughters birthday!
No deliveryI've been waiting for multiple weeks since the first failed delivery. I contacted customer service, and I was told they would deliver within 1-3 business days. It's been at least 5, and I have received no update.Update 10.15.25:I’ve been waiting several weeks since the first failed delivery with no update. I saw the company’s reply asking for my info — please reach out to me directly through Trustpilot’s private message system so I can provide it securely.
ORDERED OFF OF ALIEXPRESS AND BOTH THIS COMPANY AND MAILAMERICAS MADE MY 200 DOLLAR PACKAGE GO MISSING THEY REPORTED IT DELIVERED THIS IS WHERE IT GETS GOOD MY ADDRESS HAS 200 BUILDINGS THEY SAID THEY DELIVERED IT BUT NEVER CALLED TO SEE WHICH BUILDING THEY NEEDED TO DELIVER TO IF YOU END WITH THIS COMPANY OR MAILAMERICAS CONSIDER YOUR PACKAGE GONE
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