Review Time
Scam...They told me the package was delivered but nothing has arrived and then they sent me a picture from the delivery driver holding a parcel with a totaly diffrent adress etc.E-mail contact feels like talking to someone with no common sense at all of even a brain.
Ordered a item from Ciga. Went through local customs and handed over to local delivery company Singapore. That was on the 5th of Sept 2025. Tracked the package and it still says its with the delivery company. Contacted Cainiao and they said the item is lost and some pitiful cut and paste apology. Asked me to submit a refund..Not the first time they have lost a package of mine..How in the hell are they still considered a dependable courier?!!
It appears Cainiao has lost my package, says my address is incorrect or undeliverable even though my address is indeed correct and I have received packages from Cainiao before. I've also spoken to their customer service twice and confirmed my address is very findable by map and GPS. After each communication the tracking number was changed and then the delivery status was updated to "unable to deliver". AliExpress, inexplicably, is denying a refund.At this point I am left to believe the driver has lost my package.
CAINIAO lost my package and refuses to issue a refund. They claim a “wrong address,” which is completely false. Every call results in the same empty promise to investigate. Unprofessional, dismissive, and frustrating—avoid them.
It's a scam, I ordered my package almost two months ago, and they don't help if you call, they don't give you help, they just tell you that in 7 days you can talk and it will arrive, they don't solve anything for you, in the market it's the same, you can't cancel or ask for help, terrible service from both parties because they don't give you a solution or they give you the runaround so you don't call
ABSOLUTELY TERRIBLE! They delivered a package and left it on the wrong side of the building on the floor in front of mailboxes that are no where near my apartment claiming it was delivered to the correct address. When I arrived home I searched everywhere I could and package was missing when I contacted them they claimed there was nothing that could be done because no proof of loss could be demonstrated. I sent pictures of my apartment door and the mailbox area that pertains to my apartment that has clear indicators different from where it was left but. Now im out over $100 because the company and my creditors wont refund my money and I have no package.
Liars.Been waiting for my package to be delivered in “3 business days” for weeks now. Last real update was local delivery center august 24th. Packages are usually delivered next day or so for me after that update. Still nothing, I called them September 2nd. And right after the call one of the agents changes the status to failed delivery - cannot be delivered outside of business hours. I live in a residential building with an intercom which all the couriers use to call me to get to the mail room area. They continue to talk in circles each time. Via what’s app, phone and email: they dont even have the decency to mark my package lost so I can open a real claim with the seller. Very frustrating and will be contacting a lawyer atp. CNUSUP00023296837
That's what they are. I have physical, documented proof that they are stupid, incompetent criminals!Example: Order anything on AliExpress and you are given a tracking number and an estimated delivery date range. Regardless of who the seller said would be the shipping company, it will be given to Cainiao, who will immediately add 5 days to the estimated arrival date AND change the tracking number to one that is invalid (Remember, I have documented proof of this for multiple transactions), and it's a tracking number that is invalid on EVERY international tracking website! Example:6947880000196765.So what to do? I look to Cainiao's website for contact information, but there is NONE! I email them. NO RESPONSE. Next I try AliExpress. They say "we are just customer service reps and have no information." F'ing Great!!So I turn to Trustpilot, who Cainiao has apparently hijacked as their customer service medium. What a way to not have to pay for a customer service website!! Apparently being a criminal is no longer an embarrassment!!UPDATE: Figured it out!! Confirmed today by an AliExpress customer service rep! The new tracking number they give is invalid because it is totally MADE UP!! It doesn't belong to anyone!!!BTW: In case anyone hasn't figured it out by now, Cainiao is owned by AliExpress/AliBaba.
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