Review Time
So, I ordered a very small product on Laptop direct. ro, i followed the status of the parcel. I checked several times to see whether the address was the good one. Nobody rung my doorbell, the parcel was redirected to a ship & go point nearby. However, the door of my building was open on the time when they should have delivered it. I mentioned the floor, the apartment. I think I understand what happens. I think this company pretends to be a door-to-door delivery company but in fact, it is pure BS. So, if you order from company that only use Cargus as delivery option, look for another company, otherwise you will waste your time.For your information, my parcel was redirected to a Ship & Go point but I was not able to withdraw the parcel because I didn't have the PIN code. I didn't have a Romanian phone number and so, I didn't receive the PIN code. The lady didn't let me take the parcel even if I showed my passport and the AWB number of the parcel. It is really really bad. Then, I contacted cargus customer support via their chat interface, but for sure I had no answer.
Terribly lazy drivers, stopping 3 streets away from the delivery address and expecting you to run in 2 minutes to pick it up, otherwise they go away. They customer support is also a joke, refusing to take a complaint even if you have proof.
Everytime i know my package is coming with urgent cargus i want to be sucked back into the earth. I could be in a wheel chair and the driver will make up some pathetic excuse for he is too lazy to get out of the car because "he just started the shift". It's been years and he still has the same excuses i swear.
It's the 3rd time i waited 2 days in a row for them to come and pick up my package. I also lost 30 minutes again with their useless customer service via chat this time. I only got the same standard answers, and no real solution. I canceled my order and never want to hear about this company again! This company is a scam and i hope it won't exist for too long!
One thing that puzzles me is how this company is still on the market, picking up packages from reputable companies like DHL.A job of a delivery company is to deliver a package. My package is stuck in a shop and I can't pick it up without providing a PIN number that was never sent to me. I'm there, next to the package, on the phone with Cargus helpline. Nobody is helping with picking up the package and instead, I'm told that they need to drive it around the city a little bit before I can (maybe) pick it up.Ridiculous.
After getting notified today that Cargus would deliver my package, I waited the whole day, and at 18:13 I got an email that the delivery attempt was "unsuccessful"!No phone call or SMS received whatsoever.And I am invited to pick up the package myself from Magurele!!It is clear they made no attempt to deliver at all!I tried to call their customer service, and after waiting for half an hour, I was cut off.I cannot understand how such a company can stay in business!!
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CARGUS - Romanian Courier - Transport de marfa si curierat rapid
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