Review Time
Doesn’t work on Fiat Abarth 124, which I specifically brought it for…they start your years subscription from when you buy it even though you don’t have the scanner (delivered about 7 days later) Useless customer service, fob you off with generic email reply close your case even though it doesn’t work. Apparently I ticked a box that send no refund but how can you buy it without ticking it! Will go through credit card company to get money back as misselling this product. Waste of time brought and used multi scan instead which works first time
Absolute waste of money doesn’t do what its ment to and trying to get a refund is so hard there quick enough to take your money stay well clear dont waste your money ive sent email and emails and got no reply customer service is 💩
Beware of repeat subscription scam, they will charge you for an automatic renewal if you do not cancel at least one month prior to the renewal date. They do not send you a reminder prior to this, when I complained they explained that they are under “no legal obligation” to inform you beforehand. Bad business practice and customer service.
First time I needed to use this as fitted a new battery replacement on my Audi. Wanted to register the new battery, it did not offer this, what a useless scanner. The layout is poorly set out, this scanner is poor. I used an old carista scanner that I had given my son and he still used it, What a complete difference it was so simple to register my new battery with this app. I will be going back to carista as this Carly is useless. I even tried their new battery test which after 24 hrs said I needed to keep it connected for another 14 hrs as more information was needed, after which it did say I needed a new battery. Overall experience of this scanner and app is it is all show, and useless. for me a complete, waste of time and money. What a let down.
I bought this as it was recommended by Mat Armstrong on his fantastic YouTube channel. The product seems to work generally, but doesn't clear faults as advertised. I tried to raise this through their fault reporting process, which is checkbox formulated and anything unusual like my fault is practically impossible to report. I will also look out for the renewal catch as mentioned by other users.
I can't fault the product itself and I did use it whilst I had my car.The main problem comes down to how they treat customers at renewal a year later.They use an autorenewal system on sign-up but fail to notify you close to the renewal date to make sure your circumstances have not changed and to let you know a renewal payment will be taken shortly to give you chance to cancel if necessary. Unfortunately Carly had already taken my renewal payment before I was aware and Carly refused to issue a refund even though no notification was received from them before payment was taken.The lack of empathy from their support team is appalling, with so little flexibility, they refuse point black to issue a refund despite your circumstances.
I paid £35.99 for a year subscription which ends on 29th September 2025, and then Carly took another payment without my consent for £28.99 and this end on the 17th November 2025 for the same purchase. I have contacted this scam company and all I have received is BS, I have instructed my solicitors to proceed with legal action also the conduct authority and ombudsman will also be notified of this criminal activity. peoples please keep clear from this company never again will I have anything to do with this third rate company.
Purchased an offer from their website which included a 'Free Scanner'. After a week or so, contacted Carly support to ask where the free scanner was. They then said I did mot purchase a scanner, despite me sending them a screenshot of the offer. Refused to refund as 'they don't do refunds' once purchased.Dishonest company with underhand practices.
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