Review Time
AVOID, the most unprofessional company I have ever wasted my money on. Very much the same as all the other reviews cancelled my renewal before payment was due, they then took the money anyway and when I queried it they made up some rubbish about German software laws. Daylight Robbery.
I strongly advise against using any products or services from this company. Not only did their scanner fail to work on my car, but the shipment was also significantly delayed by 12 days. To make matters worse, a year later they took money out of my account without notifying me. When I reached out to them via email, I received a rude and dismissive response. This company has shown a shocking lack of professionalism and customer service. Save yourself the frustration and avoid doing business with them
Carly state that they pride themselves on being transparent...what absolute tosh...no pride at all with this company. You buy the tool and they ask you to subscribe which you do to use the kit then the auto-renewal kicks in and they hit you every year for £89. They don't highlight this plus they actually lie in the description. I spoke with their so called aftercare and they say that the app license is renewed....that isn't true as that's only £56 they then auto-renew the Smart Mechanic function also at a further £33. Not transparent and to be honest when you use the word scam this actually does fit that. Such a shame when the tool is actually very good. There are other diagnostic tools out there as good without this heavy renewal package. Do not purchase.
I am extremely disappointed with Carly's performance. It is far from professional — incredibly laggy, takes an excessive amount of time to connect to the car, and when attempting to check fault codes, it simply states, “this may take a couple of minutes,” but in my experience, it doesn’t even open anything and just stalls. This level of reliability is unacceptable
Beware of this and DO NOT get it. My husband cancelled last year after they took £107 "renewal" from his bank. He cancelled it LAST YEAR. Well they've just taken £107 AGAIN!!! You can't speak to a human. There's no contact number. Customer service is a bot!!! It's a scam!!!!!Its now left us unable to pay our full bills this week. We have 4 kids 2 are disabled so this is NOT what we needed. £107 might not be alot to some people but to us that's our food shop, electric, kids school dinners ect now we have to pick one to not pay. 0/10 absolutely AVOID AVOID AVOID!!!!
Was unable to logon to the app, nor the website. This has happened every time I tried to use it.The BOT - was a total waste of time and a massive drain on anyones' patience.I raised a ticket for a simple LOGIN issue and it took them a number of days to respond.I've simply had enough and hence cancelled my subscription.
I should have checked Trustpilot beforehand! Beware that the Carly product is a scam. The 'Premium" licence for £66+ which they tempt you in with initially is really just an advertisement for "Full" licence for another £60. The initial licence simply provides you with a very simple diagnostic report which serves no purpose with the limited information that it provides eg A Critical error was listed for "No seat adjustment due to engine start condition", strange that the rear seat doesn't adjust anyway! - Useless. Regarding the Coding feature, you can only check what you can adjust but you can't change anything without paying for the additional "Full" licence so all in all the so called "Premium" licence is not premium as it does not do anything useful. I am trying to get a refund but they are playing games and ignoring my requests, will do a chargeback instead.
Recently purchased a marquise cut engagement ring set and I understand they were closed for the holidays but upon making the order they never implicated delays When I got the ring it was not like the picture at all the marquise cut was literally split in half in sizing and it didn’t look like the photo upon ordering Very disappointed I waited a month for my package only to get something different to what I had envisioned
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