Review Time
Ordered these with standard delivery. Tried to accelerate delivery but they never responded to my emails. Communication was shockingly poor. But delivery came after 1 week and the product is good. Would have saved me much stress if they had only communicated better
There appears to be some scaremongering going on and thankfully I didn't see the reviews prior to ordering. I ordered roofbars on the Sunday, this morning Thursday I received notification from Parcelforce that delivery would be this afternoon. I used normal not expedited delivery so 4 working days was a promise that was kept
I wanted to get a good quality bike rack for my partners birthday. After scanning all the usual places, I found Car racks and they seemed to have a great range. After ordering, I did get a little nervous as the delivery date showed 3 months away and answers to enquiries were a little slow. However, when I got the bike rack it was superb quality. I haven't seen anything as good as this in the UK - so overall I am happy.
We ordered Stand up Paddleboard at just over £200 but the item never arrived. The phone number on the website was invalid and unobtainable and no one replied to our emails. This company trades as Micks Garage, Carracks Uk and Crean Solutions. None of which are reachable by phone or email.Luckily we purchased through PayPal, who eventually refunded us
Ordered a set of Nordrive Silenzio Black Alu roof racks for a Renault Symbioz a month or so ago. I ordered from Car Racks because they were they only company that offered decently priced roof bars for this vehicle, which is new on the market. I panicked a bit when I read the reviews, only after I placed the order, and when they had not arrived within the week promised, I contacted them via email. On each occasion I emailed I received a response within a day or two. I had to do a bit of chasing up every few days but eventually the roof bars arrived, 3 days before our planned trip. They were exactly as ordered, just took a bit long to arrive, so happy camper in the end.
Ordered some roof bars for a camping trip 11 days before needing it. Website offered either next day or 3-4 day delivery. I went for the later seeing as I had time, however, it was over a week before I received it, leading to a panic it wasn't going to be with me for the trip. I emailed through the website to chase it and got no reply. Checked out the reviews and saw they are terrible at responding and thought 'here we go' it's a sham company. Finally, it arrived and the product was exactly as advertised and I'm pleased with it. Summary: the stuff they sell is good and competitively priced, however, their service level as a company is awful/non existent. Only use them you're not in a rush for the items.
Ok the title says it all. Ordered standard delivery 9/5/25 delivered 21/5/25. Opened and all seems to be there. First notification something was happening was a text from parcelforce that it was out for delivery. Emailed prior to this but no reply. Items ship from Dublin so expect a delay, what with brexit and everything. Communication could be considerably better but it got here. Don’t buy if you need quick delivery, if you have time it’s all good.
If these are the UK's No1 the rest must be terrible! Avoid at all costs, ordered bars for delivery, paid extra for 1-2 days tracked delivery. 4 days in no sign, finally managed to get the tracking number to find out the bars aren't even in the country yet. Funny thing is the standard delivery is 2-3 days and they haven't even done that!
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Anything you want to carry on your roof from roof boxes, bikes, kayaks, skis, fishing rods, SUP / surf board or boats - we have a solution to meet your needs. Here at Car Racks, we pride ourselves on our high standard of customer service, extensive experience, and a quality product range to suit all needs and budgets.
Our comprehensive range includes all the major brands such as Modula, Nordrive, La Prealpina, G3 and Peruzzo providing a variety of styles, affordability, and functionality.
Our friendly staff are incredibly knowledgeable and can guide you through any buying decision.See more
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