Review Time
Avoid at all costs! Placed an order for 'in stock' roof racks on Friday 25th April and paid for express delivery. Nothing arrived early the following week so I attempted to contact them. Neither phone number on their website works, so I emailed on 30Apr. I also filled in an online form chasing order. Got an email reply from 'MicksGarage' saying they would email 'An Post' and get back to me. Today 06May no response and still no order. Am not confident this will ever turn up - it hasnt even been dispatched. Only saving grace is I paid using Paypal so will now seek a refund through them. Avoid this company. I wish I had read these reviews before purchasing and saved myself this headache.
Roof bars are good and were a good price. Took a week to arrive with priority 1-2 day delivery, included a bank holiday. Appears to be a UK company but is actually in Ireland, would be better if they were honest about this instead of hiding it. Communication wasn’t great, got order confirmation but nothing else including to emails until proof of delivery. Phone number doesn’t work. Was getting worried due to poor reviews but all was good in the end. Would have rated higher if I hadn’t wasted so much time trying to get in touch with them
No tracking number given. Phoned and emailed to no joy. Eventually got email to say my address was wrong and was at my local PO. Rang PO and said need tracking number. Eventually they turn up by not Royal Mail but parcel force. Opened to see these are not the racks I ordered and not even in the price range I paid. (A lot cheaper version) DO NOT BUY from this company… let’s see how my refund will go when I send racks back. Don’t hold much hope
Ordered a bike rack for my car on Sunday making sure I had plenty of time to receive the rack by Friday before my trip away..Paid for delivery to be by Thursday (today). Nothing arrived so I emailed them. I received a reply saying it’s not in stock and will send it out once they get it. I now don’t have this for my trip which is absolutely infuriating. Never once said it was out of stock but happy to take my money. No communication during the week regarding it being out of stock either! Complete liars, avoid them at all costs!!!
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Anything you want to carry on your roof from roof boxes, bikes, kayaks, skis, fishing rods, SUP / surf board or boats - we have a solution to meet your needs. Here at Car Racks, we pride ourselves on our high standard of customer service, extensive experience, and a quality product range to suit all needs and budgets.
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