Review Time
Long story short, I made my order and then checked trust pilot. Then I panicked.. Tried to cancel my order but they said I couldnt as it had already been dispatched. I then received a tracking number and my bars showed up a few days later.So in summery I have no complaints at all and the communication with the company was spot on when I messaged them direct.
So the product arrived in the end in good condition so overall I'm pleased. However it took much longer than estimated 11days and communication is very poor. I had to chase them for dispatch confirmation. Had I known a realistic delivery time, it would have been a good experience.
Absolutely delighted with th roof bars I purchased.They were dispatched on time and arrived by the date quoted.I think the roof bars offer exceptional value for money and are easy to fit and use.I would have no hesitation recommending carracks.co.uk to anyone considering purchasing.Just made my first trip from the Midlands down to Devon without a hitch.
So after ordering and then seeing theses reviews I put a post in the tent box community fb group that Tentbox them selves monitor as they recommended carracks to me and there reply is that carracks website is down for maintenance atm so I have sent them an email back asking how they can take orders if there website is down they need to get this sorted asap
Avoid. No goods received after 10 days for next day delivery. Fake emails / not answering phone / not replying to messages. I have been in touch with Barclaycard for a chargeback. Spent money at carracks.co.uk; micksgarage, rotherham appeared on my credit card statement the day of the order. The fake customer help email address for micksgarage had an ie suffix suggested an irish connection.
Order a bike rack. There was no confirmation that the item was even dispatched in the time frame stated. I tried to email 4 times, the phone line is invalid. I then got an email weeks later saying it was with a neighbour, no one on my street has accepted a parcel like this. Had to claim my money back. If ordering from here do so on a credit card! Not sure if the company actually exists.
The rack did arrive thankfully although it did take way longer than I thought it should. The item I received was exactly what I ordered so all was well in the end. If you have to communicate with this company for any reason forget it, they have an email address but they either never look at it or just don’t feel they need to communicate with consumers… be patient it will arrive eventually.. thanks L McA
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Anything you want to carry on your roof from roof boxes, bikes, kayaks, skis, fishing rods, SUP / surf board or boats - we have a solution to meet your needs. Here at Car Racks, we pride ourselves on our high standard of customer service, extensive experience, and a quality product range to suit all needs and budgets.
Our comprehensive range includes all the major brands such as Modula, Nordrive, La Prealpina, G3 and Peruzzo providing a variety of styles, affordability, and functionality.
Our friendly staff are incredibly knowledgeable and can guide you through any buying decision.See more
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