Review Time
I was initially thrilled to find a direct route connecting two cities, which seemed to open travel possibilities. Encouraged by this, I recommended friends and family consider this new airline for their journeys. When asked to book multiple round-trip tickets, everyone had high hopes. However, the price displayed was significantly lower than the final charge, leading to confusion and frustration. Customer service was only reachable via a messaging app, providing inconsistent information. After believing the flights were cancelled and booking with another airline, I had to follow up multiple times for a refund. While the refund did eventually process, the entire experience was stressful and poorly managed. The concept is promising, but the airline needs to improve its operations, pricing transparency, and customer support to gain trust. At this point, I cannot recommend booking with them.
I was initially excited about the direct route between two cities, which seemed to open up travel opportunities to a hidden gem. Because of this, I encouraged friends and family to support this new airline and book their tickets with them. I was asked to arrange 9 round-trip tickets for relatives, all of whom had high hopes. During checkout, the price displayed was 29,919 DKK. After payment, the booking confirmation unexpectedly showed a higher amount, and the credit card was charged significantly more. Customer service was available only via a messaging app and provided inconsistent and contradictory information. Initially, I was told that prices were fixed and that cancellation penalties would apply. Later, I was informed that the flights were cancelled, but I never received an official cancellation email. Believing the flights were cancelled, I booked non-refundable tickets with another airline for my family. After multiple follow-ups and a bank dispute, a full refund was finally processed. While the refund eventually came through, the overall experience was stressful and poorly handled. The idea behind this route is good, but the airline clearly needs to establish reliable operations and better customer support before it can be trusted. At this moment, I cannot recommend booking with them.
The flight was delayed by 3 hours without any explanation. There were baggage issues, and the staff was unhelpful. Two attendants did not speak the local language, and one was rude, failing to offer basic amenities. Food was not cleared away until just before landing, creating a very unprofessional and awkward situation. This experience has left a negative impression, and I feel hesitant to fly with this airline again.
Booked a flight with a connection, but the initial leg was delayed by nearly 12 hours. The ground staff were nowhere to be found, and when they did show up, they offered no help. When we asked for alternative flight arrangements due to the missed connection, they directed us to staff who couldn't assist. After the lengthy delay, we landed but faced further delays and no solutions were provided. The representative offered to extend our stay for another day instead of finding us a timely alternative, despite other available flights on the same day. Even the rescheduled flight faced further delays, leaving us uncertain until the last moment. I strongly advise against flying with this airline.
I booked a round trip that typically takes about 3 hours, but both segments were problematic. The first leg involved sitting on the plane for 1.5 hours without moving due to an unexpected stop, wasting time that should have been avoided. The return leg had issues with boarding pass preparation, resulting in further delays. Passengers were kept seated with seat belts fastened for an extended period, making the experience uncomfortable. Overall, it was far from what I expected.
This airline is the worst; I strongly advise against purchasing tickets. We faced an aggregate wait of over 11 hours for both departure and return flights. Don't trust the overly positive reviews; many are likely fake. They don't even deserve a single star.
The airline cancelled my flight without prior notice. I booked directly through their website, and the next day I received a notification about a rescheduled flight without consulting me first. If you're flexible and find a significantly cheaper ticket, you might consider it, but there's no guarantee of a flight. They mentioned a refund would be processed, but I'm still waiting.
My experience with this airline was terrible. I couldn't check in online, and the flight was delayed by 3 hours, arriving late at the destination as well. When I requested a refund to book another flight, I received no assistance or responses. I recommend avoiding this airline.
This airline has provided the worst flying experience I've encountered. I had a flight with a substantial delay of over 5 hours, with no apologies or compensation provided. Communication was non-existent, and when I attempted to reach customer service, it took over two months with minimal success. Most interactions were through a messaging app, with very poor English support. Overall, the service was lacking and unhelpful.
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