charcol.co.uk

4.9
4.9 Based on 217 reviews

John Charcol is the original independent mortgage broker, with over 40 years' experience in finding the best mortgage rates for every type of buyer. Whether you are investing in property or are looking to buy your first home, we are experts in providing i...

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Average Rating

4.9

/
5

217 Reviews

5 Star
96%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
3%

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Sara Chaudhry
Highly recommend this company …

Highly recommend this company and Andrew Ireland especially. The whole process of remortgaging was a bit complicated for me and he just stayed on top of everything and got it across the finish line (even things that weren’t his responsibility I.e. the conveyancer side of things). Also, excellent communication - always replied to my emails super promptly.

5
Date of experience: Aug 18, 2025
Shell
Nicole was amazing!

Nicole was amazing!! So knowledgeable, clear in her communication and incredibly responsive. Nothing was ever too much trouble

5
Date of experience: Aug 15, 2025
ThePatrick
Exceptional service

Exceptional service — helped make my dream a reality!I cannot thank Kristy Patel enough for helping me secure my first home. From the very beginning, she made me believe it was possible and reminded me that I was worthy of this blessing. Even when my circumstances were challenging, she found a great deal and handled everything with care and professionalism. Always followed up on my behalf, stayed on top of the process, and truly went the extra mile. 5-star service all the way — highly recommended!

5
Date of experience: Aug 15, 2025
Andrew
Great experience using William @ John charcoal

William at John charcoal was an amazing help to us, securing our first mortgage.Put our minds at ease at times and also went the extra mile securing us a lower rate a few days before completion. Would highly recommend using this company and William himself

5
Date of experience: Aug 15, 2025
Chris my broker was very efficient and…

Chris my broker was very efficient and professional. He kept me informed and supported me when I needed help. Please ask for chris when ever you need mortgage support.

5
Date of experience: Aug 14, 2025
I’ve never used a broker before

I’ve never used a broker before, always going direct online. Now I see why someone would want to use Charcol. They know about products that I didn’t, and definitely got me a better deal than I could have done myself. Very highly recommended.

5
Date of experience: Aug 13, 2025
John L.
Very professional

Very professional. Expert knowledge and clearly had superb contacts and mutual respect within the industry.

5
Date of experience: Aug 13, 2025
dean allgood
My experience with John Charcol was…

My experience with John Charcol was fantastic from the outset, the customer service i received from both Sarah Toff and Fiona Allan was faultless. They were always super reactive to any queries i had and managed to get me the best mortgage offer at the very best rates possible. Will definately be recommending to all my friends and family and will 100% use again in the future

5
Date of experience: Aug 08, 2025
Roxanne G
Ask for Leanne Dewey!

I had the pleasure of working with Leanne Dewey from John Charcol, and I honestly couldn’t have asked for a better experience. From start to finish, she guided me through every step of the mortgage process with patience and clarity, making sure I understood exactly what was happening at each stage. She presented me with a range of mortgage options and rates, helping me weigh up what would work best for my situation.As a single buyer, I really valued how secure and confident she made me feel in my decisions. Her professionalism, expertise, and approachable manner turned what could have been a stressful process into something straightforward and reassuring. I wouldn’t hesitate to recommend Leanne to anyone, in fact, I already have to friends!

5
Date of experience: Aug 07, 2025
Simon Anderson
Jenny and Jessica took extraordinary…

Jenny and Jessica took extraordinary good care of us from beginning to the end. The transaction was delayed by several months because of complications with the property. When our first offer expired they were on hand to resolve it by applying with another lender. Each time there was a rate change they were on it by transferring our offer onto the lower rate, saving us a considerable amount that covered their modest fee 3 times over. I couldn't recommend them highly enough. Thank you.

5
Date of experience: Aug 05, 2025

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Business Details

  • John Charcol is the original independent mortgage broker, with over 40 years' experience in finding the best mortgage rates for every type of buyer. Whether you are investing in property or are looking to buy your first home, we are experts in providing independent mortgage advice for all kinds of buyers.

  • language https://www.charcol.co.uk

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