Review Time
I have Nothing more to add other than no good at all, avoid north of the border.Thank god for my BMW's i3 range extender, most of my holiday in Scotland was on petrol due to many many faulty charge points.When you see a CPS charger just assume it's faulty.
I wish I had known how awful the chargeplacescotland service was going to be before I got my EV(a big mistake- would go back to petrol in a heart eat)The call centre staff are very friendly but their charge points are unreliable and few in number)Plenty of slow chargers if you have 10 hours to spare!
I'd never had the misfortune to venture northwards beyond the central belt and gamble with the inept monopoly that's chargeplacescotland, until the last week getting to and from Skye.A 100% failure rate is something really special. Fort William - zero working chargers; For Augustus - zero, Shiel Bridge - one dead charger; Newtonmore - not working and the call centre muppet even claimed it didn't exist, Kingussie - two hours and three cutouts to get half a charge (and I really hope they don't dare try it on with an overstay charge). The call centre staff varied from the helpful and concerned to the thick-as-mince brigade. An RFID card that takes 4 weeks to arrive by post - how 1970s is that? Thank God for the 13A cable I brought with me, and the kindliness of hotel staff that let us plug in for the night to trickle charge on the quiet. Galling that there's some well-pensioned-up senior civil servant responsible for all this. There are plenty of things to admire in the Scottish way of doing things - but plenty of things that are shameful and disgraceful, this is one of them. The politicians need to keep their mouths shut about green issues until they sort this out.
Poor customer service, I’ve raised 4 tickets over the last 2 months for multiple issues affecting all 4 chargers on Fettes Avenue in Stockbridge. All you get are placeholder / piecemeal replies such as “we’re looking into it” “we drove past and it seemed fine to us” “we’ve engaged a contractor with no ETA”. Happy to change my review if ChargePlace actually commit to to meaningful change and resolving these issues, rather than passing the buck as a middle man to BP / contractors.
Fort William all chargers offline. Raised with CPS, Highland Councils responsibility I was informed by them. Status on app showed unknown and still showing unknown 7 days later. If it says unknown assume not working was the advice given by CPS.It appears the left hand doesn’t know what the right is doing
Worst experience of electric car charging so far in Dundee. Had an electric car coming up a year and very positive experience until now. Most chargers seem to be charge Scotland in Dundee, took around an hour to find a functional charger which was visible to the charge Scotland app. Chargers either not working or not appearing on website or app.
1/2 of their chargers don't even work ! At the moment I am connected to a charger in Edinburgh that conked out after 20 mins ... so far even though my car is now in my garage Im still connected to it and have consumed 0.64 KW but I have now run up a bill of £34 and counting as the unit thinks Im still connected ... Certainly in Edinburgh they are more expensive and way less reliable than any of the commercial companies most CPS are 45P or 50P for KW via a slow7KWH charger & £1 to connect .... I'd say about 80 percent of the stations are inaccessible to the public - (behind barriers at colleges and Uni's, spaces all have petrol and diesel cars in them and the council don't police it), which deters the move to EV's I certainly regret it as its way more expensive than petrol, given Edinburgh is a City of tenemants very few people can have home chargers installed so we rely on a crappy public network. Call centre staff are all very nice but most are left defending the worst Govt backed network ... certainly in Europe. Drumbrae Hub chargers jumped from 15p - 25p per KW to 50p between May 23 and Sept 23, despite saying 35p on the labels on the stations, talk about exploitation. Take my advice and join the private sector schemes, or if you live in Edinburgh perhaps stick with unleaded for the time being,
ChargePlace Scotland is not fit for purpose. There is a problem with its chargers more often than not. On Friday, it was a charger in Hamilton not yet connected to the network (which has been there for months) and then a charger not starting (sorted by a (paid) call to the helpline). Today, every single charger in Bridge Street, Cambuslang down - every single one. These experiences are closer to the norm than the exception. Pretty sure that on at least 50% of charging attempts there is some sort of issue. The helpline people do a good job but have plenty of practice. An utterly shambolic attempt at a public charging network that our elected representatives and people who run the service should be thoroughly ashamed of.
2 trips to Scotland in the last 2 months and had extremely frustrating experience each time I used Charge Places Scotland. You can only use their card or an app, which is very poor. Why they can't just accept credit cards, like all the other EV companies, beggars belief. They've made it far more complicated than it needs to be.
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