Review Time
Avoid at all costs! Went to charge my electric car for the first time so used my local charger, first machine was out of order, second one connected fine, scanned my payment method and said error, tried again and got the same but 3rd time worked, checked my online banking and it has 4 pending payments, £40, £40, £40, £35, we are now 5 days down the line and still haven’t gotten the money released back into my acc, made phone calls to them, hopeless! Raised a complaint to get a manager to call me but instead he’s taken the easy option and left an email more or less claiming everyone else but their company, avoid at all costs
Tried to use charger at Brodie Castle near Forres , card would not read. Fortunately I was able to get home so not in a hurry. E mailed admin@ on Mon 12 th Aug, no reply , followed up still no reply by Friday. Tried to get through on phone , gave up after 8 minutes .
Poor maintenance of chargers and "long wait" customer support. Price have high rocketed recently and now more expensive compared to Tesla! Tried to use the newly installed chargers at Brixton services, Perth, but 4 of 6 chargers didn't work. Ended up using the Tesla charger. With so many 1* reviews, surprised to see that they are not really bothered
I have given CPS 5 stars due to the top class service from Michael and Mark today after I had problems with obtaining a RFID card. Mark even took the time to call me back to confirm the card was now on its way. There is problems with charge points all over and they are very fickle. If traveling long journeys E cars are not the answer until they get the charge points operating and more user friendly. Once again thank you Mark and Michael your assistance was appreciated.UpdateReceived RFID card this morning ( within 2 working days ). Fantastic service on this occasion. 👏
I have tried to use Charge Place Scotland a couple of times in the last few weeks and on both occasions they have held £35 in my pending transactions despite the charge session not beginning. By the sounds of things I am not the only person to experience this issue. When you call to speak to them they could seem any more uninterested despite an obvious flaw in the service. Pretty poor experience to be fair.
Terrible, terrible, terrible. Charge place scotland card doesn’t work for me. App does not work properly. Can’t charge from website. Lots of chargers don’t work and I quote a member of cps staff on the phone “ unlikely to be fixed for a while”. Took 7 pre authorisations for £35 for charge session. Just the worst ev charging company Bad experiences over the last 2 months.
Absolutely garbageTerrible company-App is misleading- 52973 location showing unavailable on app but charger appears to be working fine - no way of charging vehicle on website despite phone adviceArrived at multiple sites to find chargers had been vandalisedPhone support service useless
Bought my first EV this week and on first visit to a charger (in Moodiesburn), the 22kw charger would only charge at 3kw! 2 hours later I had only 20 extra miles range. The charger then wouldn’t disconnect and I had to call CPS to stop the charge. 2nd attempt at charging this morning at Broadwood, Cumbernauld. After 2 failed attempts, my bank was £80 lighter but zero charge added. Had to call CPS again to start the charge and phone yet again to stop the charge! Was told I would have money debited for a 3rd time and that if I exceeded 1 hour I would be charged an additional £30 penalty! I have spent 5 hours of at 2 ‘fast chargers’ adding around 100 miles range. The whole experience has been extremely stressful. I asked CPS if they had plans to improve their service and unbelievably the chap said he didn’t think so!
Yet again utter shambles charging my car.3 attempts to charge all failed but CPS still managed to take 3 payments of £35 out my account for pre auth hold.called them to ask what was going on to be told,nothing can be done you will just wait for the return of your £105 could take up to 5 days to come back into your account.was told it was the banks fault so called the bank and guess what nothing to do with them as I suspected.my bank was great giving me all the relevant info.called CPS back and advised them I will be taking this matter further for the THEFT of my money from my Account,within 10mins after the call surprise surprise the pending transactions where off my account and funds back onto my bank balance.CPS ARE LIARS AND SCAMMERS BASED IN GLASGOW,CUSTOMER SERVICE HAVE NO INTEREST IN DEALING WITH YOU AND ALWAYS PASS THE BUCK.the government needs to act and put a stop to this once and for all,they want the consumer to help save the planet with zero emission vehicles,then get the infrastructure working correctly and cost affective.
Recently purchased a new electric car after a lot of deliberation on how reliable the charging networks are. 3 days with the new car and everything with the car itself is fantastic but I now have to put a first charge in the car and I cannot believe the amount of stress and anxiety it has caused. I registered an account and followed all instructions on their email to confirm, I logged in and selected the appropriate charging point and confirmed the prepayment authorisation for £35 for a charge that cannot exceed £10 Now the business has taken 3 authorisation’s at a total cost of £105 and is still not facilitating a charge, so I am now left with 25 miles range and a need to travel 40 miles, no confidence that charge place Scotland can actually meet my needs and the only advice given is to use a different supplier at almost double the cost. NOT A CONFIDENCE BOOSTER FROM THIS BUSINESS.
Claim your business profile now and gain access to all features and respond to customer reviews.
dreamlease.co.uk
vauxhall.co.uk
global-view.net
klasswagen.hu
envysky.com
www.buffalo-airporttaxi.com
ispeeduk.co.uk
vovlift.com
gozerocharge.com
bimmers.com