Review Time
Used to be a great service , since stripe payment system introduced it's a shambles. Haven't been able to use card for 6 weeks as I can't upload my details . Even cps it experts in Dundee couldn't. At least they called me back.Surprised newspapers haven't got this as hundreds of not thousands of people in same boat as me.Back to a diesel EClass for us !
Absolutely the worst! Chargers never work and you always have to ring the office to have it resolved. Even then you have to do a song and dance to make it work - close all doors, bow to the King, open the app, eat a melon, click the charge button, build a sandcastle, plug the car in, read a book, wait 60 seconds... And then the office people tell you this particular unit is not compatible with the app...Fix it for god's sake!
Half the chargers don’t work and most are so expensive it ended up costing twice as much to run as my petrol car. Living in a flat with no access to a home charger, every charging experience was so bad, I ended up trading my new ev in after three months, losing a lot of money and going back to petrol.
Charge Place Scotland are moving all payments from Swarco to Stripe. In moving over yo the Stripe system I had problems with weblinks that didnt work and an interface that was hard to use on a mobile.It is not user friendly. A card entry screen that can only be used on landscape mode! It took me a few minutes to try out options before I could enter details. Not a good start for what will prove to be a poor system.CPS you are making a mistake albeit cutting costs@
How can any business introduce such a change with so little notice! 4 days warning forcing customers to set up an account with Stripe who are an unknown organisation to many people. Although payment by credit will be allowed, I am told that the local councils are responsible for making the change to enable charging stations to accept contactless payment. Do Councils have the resources & budget to carry out the change before Monday?Although some customers may be happy with change to immediate payment, for the many who are content with the current monthly direct debit system, why not offer a choice?Not surprised they have received multiple complaints.
The majority of the charging points around the country are unusable. It took over 45 minutes to speak to someone and two calls! They didn't managed to start the fast charger only the slow one. Pityful. Are you going to pay for our stay here as this car park charges 1.50 per hour. Furious!
Just got an rfid card last week ready to come on hols to Mallaig. Now here they have sent message to say I have 5 days to change payment method otherwise it won't work. But can I get through on their website, of course not, with such a short timescale everyone is panicking. Absolutely ridiculous stupid short timescale someone needs a p45
Absolutely useless. I had my RFID card only a couple of months. Untill I noticed an overstay charge of £40 on my account. How could this be?, because when I returned to my vehicle, it was charged to 68%. Phoned to complain, which was a waste of time. Card got sent back and account closed. As if using public chargers is not expensive enough, this was unacceptable. Got a home charger fitted now and I'm saving loadsamoney 😆
If I could give 0 stars I would! I tried 4 different chargers in Bathgate before I found one that would work. 3 of them were out of order! I charged for 1.5 hours and was billed £45. A Tesla super charger would have been cheaper!! What are you doing ChargePlaceScotland?
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