Review Time
Chargeplace Scotland does a sneaky little trick.If you press the start charging icon on your app more than once you will have more than one pending transaction on your bank account.They also collect fines for local councils if you overstay at a rate of £1/minute. I would not recommend Chargeplace Scotland.Podpoint is a more reliable honest company.
I've never been able to use these chargers, despite signing up and using the app and the scan code. I stood for 30 mins in the rain, cable dragged in mud, trying to get a charge. To be told, it's easier if you buy the card. No, get your shoddy app and web interfaces working!I use swarco all the time, and yet when in Scotland, CPS has always been a problem. I even tried to use a charger that was on the app, the charge button was there on the app, to be told, that very charger wasn't on the app....For a visitor to Scotland, this is really embarrassing, we shouldn't be forced to buy a charge card before we travel. I will never try and use this shoddy network, I don't care how cheap it is, I'd rather know I can roll up to a different charger, and get a charge started within seconds.
We had a serious problem today when trying to disconnect our charger .On contacting Chargeplace Scotland, the call was answered almost immediately. The call lasting more tgan 15mins with Emma resulted in our issue being resolved. Emma was calm,reassuring ,professional and extremely helpful.You cannot receive better service than our experience today .
Ended up late for work more than once trying to get through to them because I couldn’t get my car off charge! Received an email response a month after submitting it. Then they have the utter cheek to put the price up by over 30%. Shouldn’t be surprised, is it not run by the Scottish government?!
Tried charging at several fast chargers and every time an error message was displayed, money was deducted from my account and the car was not charged. There is only one charging company in Schotland and it is a horrible experience. Customer service is no help either..
We tried 6 Chargepoints today in Edinburgh before we found one that worked. Some did not work at all, others worked for only a few minutes before the app threw us out. We constantly had to call the helpline to get them to release our charging cable from the Chargepoint.
Absolutely horrendous service. Probably a perfect example of abysmal buying from the Scottish Government - this mob are clearly incapable of running the infrastructure as its constantly down.What's worse though, when their barely stable at best app, decides to remove your bank details, you wait (often in a hurry) to some joke of a call centre that I've yet to ever actually get speak to. Normally get to 30 mins and hang up.We sorely need the charging infrastructure in Scotland ran by a far more capable organisation. No Shirley, I don't care about your corporate policy, just answer the god damn phone so I can charge my car.
Card stolen and getting customer service to do anything is effectively impossible. Both speaking to customer service as well as emailing them has yielded nothing. Sadly if you want to travel north of the border, they are a necessary evil.
Chargeplace Scotland terrible....They charged me twice for the same charging session.Also sent me 2 invoices for it...I think it was because they changed the payment system from direct debit to instant payment with your card details.Anyway sent them 2 emails about it...they say will get in touch within 48 hours...do they..no...nothing. Tried a few times on the phone helpline...nothing just music.If this is the best we get in Scotland it needs a lot of work to get it right...The government needs to sort this out for electric car owners...
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