Review Time
I charged my car on the 22nd July 2024 at a cost of £1.64, which was paid for.I then had another £17.60 taken from my account for 3 sessions on the same date, which I did not carry out.I sent three emails and contacted CPS by phone twice, querying this charge and by the 15th August I had not received a response.I then passed the issue onto my MSP, who contacted CPS and I received an email from CPS on the 22nd August advising they will investigate. To date I haven’t heard anything.My advice is to contact your MSP (if in Scotland) because this is beginning to look like an issue with SWARCO.
ther is no Zero star option so giving 1 star. Utter disgusting service, I tried charging my vehicle at Isle of Mull and paid around 200 pounds (Refunded after 5 days) before I could get my car charged after calling customer care.There is no correlation between the app and the web account—only username and Password match. I have uploaded the payment method, my charges are still shown as pending. The charges are 4 times more than the petrol price. I regret buying an electric car due to such pathetic service.
Chargers most of the times doesn’t work. We reported multiple issues: -difficulties in connection between app and charger -cc payment and charge approved, but actually never started A bail of 35£ is always charged even when the charge doesn’t start. It takes 4-8days to have it back. We often noticed discrepancy with zapmap info, and the real status of chargers (map location / working status / cable availability / speed). Chargers in Scotland are very few in most of the regions we travelled, and totally inadequate in the Highlands.It’s likely that for resident people the use of Chargeplace card make everything easier, but for a turist the whole system is simply crazy
Attempted to charge my car at Gretna Train Station. Payment of £35 was taken & although the website showed my vehicle was being charged it wasn’t. Helpline telephone number & details were for BP Pulse who informed us the charging station had been taken over by charge place Scotland & gave us the correct helpline number. On calling we were informed the charging point was out of order & was nothing he could do. This is funded by the Scottish Government & I have yet to find a working charge place Scotland charge point so have had to find a private ones which work instantly.
I am FURIOUS!! My husband and I tried to charge his car on Saturday 6th July and it wouldn’t work so he tried with my card with the same outcome. He called the number on the machine and the man was really helpful and managed to set it up for us. We charged the car then left but I checked my account and there were 8 payments of £35 out of my account! My husband checked his account and he had 2 payments of £35 along with the actual charging fee taken from his account.It’s now more than 4 days later and the payments are still pending.I called my bank and they gave me the helpline of chargeplace Scotland so I just phoned them. Turns out they did actually cancel the payments YESTERDAY and it can take up to 5 working days for the payment to clear. The gentleman on the phone was professional and as helpful as he could be, but at the end of the day, they’ve taken over £200 from my account without my authorisation!
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