Review Time
Continually fails to connect after taking the £35 reserve. 3 times it failed meaning for the next 3-5 working days I am down £105 until refunded. At the end of January this is not what's needed. Standing in the cold and rain at 7:30 in the morning trying to get this to work, needing to change ports ect. This happens most times you try to plug in.
Absolutely unbelievable. Go to a charger obviously to charge my ev car then when you get there it’s not working, then drive to another station and that’s not working. I’m a taxi driver in Glasgow. Dropped off at Edinburgh airport on Tuesday 13 January 2026 had 22% battery left so I went to charge my car at the park and ride at the airport. A big row of chargers maybe 12 but every single one not working, 40 minute journey back to Glasgow took me about 3 1/2 hours trying to find a bloody charger that works. The ones under the Kingston bridge in Glasgow has about 6-7 not working for at least 6 months. When you try to make a complaint on the charge place Scotland App and send it , always comes up message sending failure so who you supposed to complain to? Phone the help line and they say you should check on the app before hand to see if it’s working but when you’re actually their and it’s not working and you call them on the 24hr number even they don’t know it’s faulty until you tell them, then it’s “ oh sorry I’ll put it down as faulty “ totally ridiculous service with unlimited government funds….
On three separate occasions I have tried to use the charger at the train station. There is a sticker with QR code on the unit for webpay but after charging me £105 I phoned them to find out that this unit doesn’t accept webpay. Downloaded the app and tried another day, Still didn’t work as they need the ‘charge’ the unit. Unreliable, badly maintained, unhelpful service
So Chargeplace Scotland is moving over to EZO in the Highlands, apparently to offer a "more efficient service". They have my contact details but did they bother to inform me? NO! I had to discover this for myself, when stopping to charge my car.on a long journey south from Wick. Only way to charge the car was to download the EZO app. But guess what? There are still places in Highland.where mobile data is non existent and so I had to limp on in.early January in sub zero temperatures with no heating on to be sure of making it to the next charging point 50 miles away! I have to use the EZO chargers 4 times in the past few weeks as I have been travelling to Inverness to visit my sick elderly mum in hospital (the last time to bring her home). On 3 out of the 4 occasions I have had problems with the app (which is awful (and/or the charging points. Tonight it took 40 minutes moving between 2 chargers to get one of the damned things to work. Not ideal when you're trying to get an elderly invalid home! My next car is going to be a hybrid!
Bankhead Roundabout Glenrothes. Since the cost per kw went up in price this station isn’t used as much as in the past. First time I’ve used it in a few months and noticed that there is now a penalty for chargingover an hour. This includes the AC charger which at 11kwh for most cars gets you about 40 miles. Not good in my book. I’ll add that if your car isn’t charging but still plugged in I doubt if the EVSE is aware you are still there. There’s a car next to me on the DC not charging and has been for 30 minutes sitting idle. Unfortunately I can’t use it as it’s locked in place and even then, the general etiquette seems to be not to remove it anyway. After 4 years of owning an EV the level of service is shockingly bad. This station regularly breaks down and the prices although not the costliest do nothing to persuade people to move to EV’s.
I understand why this service is being closed. The level of service has always been questionable, however as they head to closure, although the CS was not great ever, yesterday it sunk to new lows. Staff are now openly rude, obnoxious and insulting.
As other people have stated it’s a pity there is not a minus option. You literally cannot have an electric car in Scotland and reasonably expect to travel around. We are three years in with our car and it’s going. It is not feasible to use. Literally only had a handful of times have charge place Scotland chargers worked. Shocking service. I arrived to a charge station where they have 8 rapid chargers 4 were in use and the remaining 4 did not work !
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