Name: charnwood.com
Telephone: 01983537780
Rating: 4.7

Yvonne Guest

9 months ago

A well made and efficient wood burner…

A well made and efficient wood burner with clean lines and a contemporary design

Date of experience: May 10, 2025

Carl Guest

10 months ago

Well made appliance used with ease good…

Well made appliance used with ease good heat transfer

Date of experience: May 02, 2025

Jasper Johnson Guest

10 months ago

First wood burning stove I've had

First wood burning stove I've had, very well fitted by Heritage stoves, Guisborough, it looks great, I've used at few times on cooler evenings, very easy to use, looks great and gives out plenty of heat in my living room. I would definitely recommend

Date of experience: Apr 28, 2025

Newton Guest

10 months ago

Faultless installation by Heritage…

Faultless installation by Heritage Stoves (Guisborough). Thick and uneven stone walls to contend with. Left everything clean and tidy. Able to use a snug room, which previously was always cold.

Date of experience: Apr 26, 2025

romngenie46 Guest

10 months ago

Our new Charnwood wood burner looks…

Our new Charnwood wood burner looks absolutely great. Haven’t used it yet as the weather has improved but can’t wait!

Date of experience: Apr 26, 2025

Willy Long Guest

10 months ago

Just what we were looking for.The design of the product

The design of the product, the service from the whole team at Kernow Fires. Thank you

Date of experience: Apr 25, 2025

Tyler Conti Guest

10 months ago

Great service and a quality product.

Date of experience: Apr 15, 2025

Gaylord Baker Guest

10 months ago

The Rolls Royce of log burners

The Rolls Royce of log burners. Customer Service is second to none. They do what it says on the tin. 5* all round.

Date of experience: Apr 14, 2025

Tobias Kelly Guest

11 months ago

We were advised the 5kw would be the…

We were advised the 5kw would be the right choise by our installer but alas ww could only fit a 5"flue, so had to download size to the 3 7kw, although smaller this dose still give off good heat, we will have to wait till next winter now to see if it performs for us.Love the style, although we do get a little wind noise on windy days.

Date of experience: Apr 09, 2025

Leonard Guest

11 months ago

We bought a Charnwood Haven

We bought a Charnwood Haven. It's a fabulous stove. Delivered promptly and really well packaged on a pallet.Installation went well but here is where it dropped a star. The fitter came across a small manufacturing defect (bracket weld not 90 degrees) so we rang for some help. We had a fix, but didn't want to invalidate the warranty. But for two hours, we were denied access to any technical help. The person concerned kept repeating the installation instructions which we had, and flatly refused to accept there could be a fault, and refused access to anyone senior, despite our fitter being on site in the middle of installation.When we did finally get to speak to management they were very helpful, reviewed our photos, could see the issue and agreed to our solution. But......I hope they have reviewed the technical help process.I'd have really loved to have given it five stars, the stove so deserves it.Update - Charnwood contacted me about my experience and kindly offered to take feedback which I have provided. I'm fairly certain my experience wouldn't happen again to someone else. Thank you for doing this.