Review Time
I have a C8 and the construction is poor. They have used metal instead of fire brick for the back plate, which warps in heat. I've had to replace mine and despite a change in design, it's warped again. Don't buy Charnwood. Go for one of the Scandinavian brands.
The problem was a log burner door catch that wouldn't 'catch'. The technical dept were able to give explicit advice with some pictures which resolved the problem. I was impressed with the the fact that I could actually speak to a human being rather than trying to interact with some facile virtual idiot. Problem resolved, well done.
The Charnwood Arc 5 was recommended to us by Ebben & Yorke in Sutton Coldfield because of where we wanted to position the stove, and what a super stove this is just sitting in the corner of the room and not requiring any fire proofing on the walls etc. We are new to the log burning world, and after some simple but thorough instructions from Ade, we have a fantastic clean burn every time. The Arc is so so simple to operate, and gets our lounge upto 27 degrees. The stove is British, well built and of excellent quality, we would not hesitate recommending Charnwood to anyone.
I called with a technical issue and both Hannah and Bob went above and beyond to get the answers I needed. They were always extremely polite and seemed very knowledgeable about everything I asked about. I can't recommend this place enough!
We've been delighted with our stove for 15 years, but needed to renew the rope in the door. The Charnwood website made it incredibly simple to order the right part for our model, and when I emailed Charnwood for guidance on how to fit it, I received hand written, easy to follow instructions from Bob, and the offer of more help if needed. Could not have imagined better service! Thank you
Top fire brick broke they registered the stove for warranty and said they would send out the fire brick last Wednesday 22nd I was phone on Thursday 23rd they were out of stock. Got a phone call today 28th to say that the shop who sold and fitted the stove has the fire brick.
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British manufacturers of clean burn wood stoves and fireside accessories. Family owned business. Made on the Isle of Wight since 1972.
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