Review Time
I ordered two dresses at the end of March and I need them within the next weeks, I got order confirmation but they haven’t been shipped yet and I haven’t heard anything else, and they have taken my money, I am just wondering how long the wait is going to be! Order number: CH00344702
Here is my honest review. I ordered this dress Sleeveless Single-Breasted Corset A-Line Mini Dresses-WhiteSKU：K593271607734960128 and was waiting for 2 weeks for any confirmation and update about shipping. That company doesn't send any confirmation and my order still hasn't been shipped. So I wrote to them via supportATcherley.com and complaintATcherley.com, and they responded to me with a tracking number. Finally have received the dress;- the dress is made from cheap material, but no surprise here cause what else can be expected for 32pounds- the dress looks exactly like in the photo- measurements/size is correctThe biggest issue was no confirmation mail after buying the item.
I ordered 5 dresses from Cherley. They took a long time to arrive and when they did, did not look anything like the photographs. The material is cheap, the sizes are completely random, and I was extremely disappointed. I had reviewed the returns policy before purchasing, and their website makes returns look pretty simple. Believe me, it is not. I emailed for a return address as per their website, to be told I had to send photographs of all the items first. When I questioned this, I was then told I could either return the items to their return address at my own cost (which was New York?!) or not return the items and receive a 50% refund or a discount code for future use. To date and after 3 emails trying to return the disgusting clothes, I have still not been provided with a return address and it appears they are doing all they can to prevent me returning the clothes and obtaining a refund. This is entirely in breach of my rights under the Consumer Rights Act. This brand and company is a total sham. The clothes on their website look nothing like the clothes that arrive, and then they make it impossible to return. Given the lack of response and assistance from Cherley, I will be taking this matter further.
It has been 12 days since I ordered the pearl fringe trim corset and I’ve emailed customer service awaiting a response on an update to delivery but to no avail, I began to do some research…There are many scathing reviews concerning the lack of quality and reliability and on further inspection I have found the same corset on ali express (suggesting they are perpetrators of online fraud)As i await in suspense for a response and for the corset to arrive; I wanted to share my experiences so far and will update accordingly.Order number: CH00344118UPDATE 1 - After two days I received a response, and after a bit of back and forth they eventually stated that their delivery systems have been unable to keep up with the capacity of orders. I have been assured that my package will be processed and sent out for delivery within two weeks of the order date and was offered a $10 voucher for the lack of communication (despite being in the uk). I have agreed to wait for the delivery and I will update again upon arrival of my corset.
I’m just gonna put 1 star for right now.. due to the reviews and me not being able to see my tracking for my item. It only says “Awaiting Shipment” Now mind you… I’ve never been scammed before but I don’t know how this will go. I’m super nervous since they didn’t have a size 0 so I got a 2.. now hopefully the dress (Elegant Cinch Waist Party Bridesmaid Tulle Layered Midi Slip Dress-Pink) looks like the video and pictures because I want this as my birthday dress.. Keep in mind I ordered this dress 2 days ago and I understand that shipping takes some time, but I would at least like to know an ETA or like the Date it will arrive… I really hope that I’m not getting Scammed because I spent $54.98 on this dress.. My Response.. it doesn’t say “Pre-Order” when I ordered it.. I read everything before I bought the dress.. after I paid for it that’s when it popped up.
Hello,I ordered a dress from Cherley on March 11, 2024. However, I haven't received the dress even after two weeks. I've reached out to customer service multiple times, but they only tell me that the package will be shipped as soon as possible. Reading the negative reviews here has made me worried. I'm concerned that I might never receive the dress? I'm hoping to get it soon.Order ID: CH00333864
I ordered 4 items on this site on MARCH 28! And now it's MAY 05 and I haven't received any update of my order!!! Even though it says pre-order! One month should be enough!! Give me an update!!! Or I will call my bank to cancel my payment cuz I've been scammed! This is my order number CH00339787Update: I received the item after 2 months and I'm disappointed with the quality. Not worth it.
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