Review Time
Wish we read the reviews before I placed the order. Four weeks and counting since I placed the order. I didn’t receive emails confirming order or confirmation of shipping. I had to reach out. Supposedly it’s in my home state, but the tracking numbers don’t give any details
I have ordered from cherley twice and both times I loved the items I received. The quality, design and fit was very good and the same as in the pictures in the website. The cloth material quality feels good as well. First time I ordered was before Xmas so it took longer to arrive but the second time my order arrived quite fast. Their quality-price balance makes more sense for their discounted prices. I haven’t tried to return anything. Very happy with my purchases as an overall.
Clothing is garbage. Their refund policy is not worth the paper it's written on. As soon as I received it and saw the poor quality I looked into getting a refund which it said was possible in 30 days if everything was intact and unworn. They offered me $9 US refund on A$75 US product.
"I did not receive my order from this company, and it's been over two months. The prices are extremely high, and to make matters worse, I found the same dress on Shein for a third of the price after ordering. I requested a refund, but they refused. Terrible customer service—they'll take your money and leave you with nothing. Do not order from them!"
I wish I would’ve paid for this through my PayPal so I could dispute the charge. I purchased a Christmas outfit, it took quite a while to receive and when I received it, it was so small that it probably wouldn’t even fit a child. I’m a size 0 to 2 and I couldn’t even get one leg in the jumpsuit. I immediately asked for return instructions and they strung me along for three weeks until I finally gave up. Horrible company! If you are a 12-year-old, you might have luck with their sizing, but forget about returning anything, they don’t even send you a return label or address where to return, and they offered to give a $5 credit for a $40 item. Thieves! 🤬
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