Review Time
I chased them up after not receiving any news about my order, whereby they replied saying my dress was actually a "pre-order"...which was not at all true! What makes it even worse is when they originally told me that it takes 10-15 days to send, on their website they updated it to say up to 30 days!Liars and deceitful.They have still not replied to my other emails I have sent.I am waiting for this order before going overseas, and if what the website says is true it will have taken 2 months minimum before they send my dress, and I won't even be in the country to receive it. A bit of communication would be appreciated Cherley! Thank You.
Hi I ordered 2 dresses on April 1 , for my graduation and one for my best friend graduation which is in a couple of days may 18 , I so nervous because we need those dresses to be on time , pleaseee if you can guys can see this help me to at least know where my package is 🙏🏽.
I ordered a dress that was horrible and cheap quality. I reached out on an email that isn't this one to Cherley and I didn't receive an email back so I'm putting a review on here since they reply on this website. If Cherley sees this, I would love to make a return and receive a refund on this. My order ID is CH00324928
Getting in touch with customer service is almost impossible. I’ve sent multiple emails that have gone unanswered and they have not sent a return label after days/ weeks. Not worth buying from here because of the hassle. Wouldn’t be a bad experience if not for customer service. Praying they’ll see this review and get back to me and do better.
Bought this dress a month ago for my senior banquet and still hasn’t came in. Spent around 55 dollars on it and have had no shipping updates. I would like my money back or at least some updates on my dress seeing as how my banquet is coming up quick.
I’ve ordered 3 dresses and never received a confirmation email. They arrived 3 days ago and unfortunately non of them fit which is fine, but I’ve been trying to return them and have no clue what to do now.I have no idea what the return address is or how to even get a refund issued. I’ve contacted them on their support email two days ago and am yet to receive a reply, I’ve contacted them twice now . Their customer service email is the only one I could find and they’ve still not contacted me back .
As with all the other people writing reviews, I also have placed an order and it has yet to be shipped. My items says “your item will be shipped asap”. It has said this for a week now. I can understand the company being overwhelmed with orders creating a lag in shipment. It’s hard to determine whether that truly is the issue, or whether this company is just a scam. After reading multiple reviews, I see that company frequently copies and pastes the same response to check if it was a “pre-order”. Unfortunately for me, after going back to check my order it does state it is a pre order. It is ONLY stated in the name of the dress “ Ditsy Floral Print Frill Straps Backless Tulle Gowns Maxi Dresses-Pink [Pre Order]“. Realistically, most people are not even reading the name of the dress, because we are more concerned about the dress itself than the name of it. When viewing items from the website on your phone, the pictures are just large enough to cover the entire phone screen, so in order to even see the name of the dress you have to scroll down. Which again, most people are not interested in the name of the dress, rather the images, reviews, sizing, material, etc. Personally, I could care less about what it’s called. This is a bit concerning, as clearly it is very easily overlooked when purchasing that it was a pre order. During the ordering process, there is no mention that this was a pre-order item or even a suggestion of when it should be available. After searching the website, there is no information on when these “pre-orders” are likely to be stocked and shipped. It seems as though the pre-order items could take months? A year? Never get stocked and they take my money? Who knows. Clearly based on other reviews, many people have ordered pre order items without realizing it. Very frustrating considering I was buying the dress for a wedding and now how to re-purchase a new dress from a different company. I had high hopes for this dress and company and I feel scammed…Order: CH00355426
I ordered my graduation dress from here very excited because I LOVE the dress I chose. I emailed them just now but I’m scared that so many other people also haven’t received info on their orders. I’m starting to freak out and would just like to know if I need to order another outfit from somewhere else :( I have not received any tracking #, or confirmation of order although the money has been taken from my account.
Claim your business profile now and gain access to all features and respond to customer reviews.
