Review Time
DO NOT ORDER FROM THEM. We ordered a bed from these people and the customer service and delivery was nothing short of abysmal. The first scheduled delivery for which I took a day off work never arrived. When we called which was numerous times to get the delivery we were fobbed off with lies and excuses. We finally received the order a month after purchasing. Yes the website is cheaper than most but ended up costing us more due to loss of earnings when they advised delivery. The savings originally were considerably outweighed by the huge incompetence and inconvenience they caused.
COURT ACTION! CUSTOMERS BEWARE!Paid for 2 x bedside cabinets months ago, but not received. I have contacted them multiple times. They give excuse after excuse, but no goods and no refund. I am now taking the company to court. I will also be getting my money back via my credit card company.
I felt incredibly well looked after by this company, especially by the manager himself. He took the time to really listen and understand the exact measurements I required. He even stayed on the phone with me for quite some time, helping me work out precise dimensions, advising me on what would work best for my space, and making sure the headboard, base, and mattress would all align perfectly.That level of patience and attention to detail made me feel truly supported in getting the design I wanted.The delivery was impressively fast—my order arrived in less than a week—and they even helped arrange someone to install the headboards for me. The whole transaction felt easy, straightforward, and built on mutual trust, which made the experience stress-free from start to finish.Now that everything has arrived, I can honestly say I’m in love with my new bed and headboards. The quality feels solid and well-made, and although I’ve only had them for a week, I’m confident they’ll last.If you’re considering purchasing from this store, know that you’ll be well looked after. Customer service truly seems to be their priority, and they deliver both excellent products and an excellent buying experience.
I recently just ordered and received my Amelia chesterfield bespoke headboard from chic concept.I would just like to thank Adam for his 5 star plus service.It was so nice to speak to someone who is so helpful and understanding when I phoned to order.Exceptional service. The delivery men were so pleasant and even put my headboard behind my settee untill I was ready to put it in the bedroom.Excellent service from then after their long journey.The bespoke headboard I ordered is beyond my expectations beautiful quality.I would highly recommend chic concept UK and cannot thank Adam enough.Excellent communication and first class service. From a very happy customer Lynne from Ebbw vale south Wales.
We were looking for a single bed for our toddler. Fabric samples arrived promptly. Bed arrived around 3 weeks after ordering- which was the guidelines they stated on the website. Had a call to check what side I wanted the drawers on, which was useful! Very pleased with the look and quality. Delivery men were very helpful. Was good it didn’t arrive flat packed like most things these days! Would have given 5 stars if communication about the exact delivery time was better.Would use this company again
Claim your business profile now and gain access to all features and respond to customer reviews.
Luxury furniture, lighting and interiors available at great prices with Chic Concept. The only destination for great quality modern furniture. Shop online.
www.ecuagenera.com
www.flowersfast.com
unicornglobal.co.uk
skinnywickcandleco.com
starcrest.com
luxvenum.com
lampen24.nl
casabelladecor.net
sofatime.co.uk
newedgeblinds.co.uk