Review Time
I ordered a mattress January 17th 2026, delivery expected 7-14 days, after emailing 3 weeks later i was told it had just been finished being made to order and I would receive it in 3-5 days. I waited for delivery which never happened so i telephoned and was told I would get a call back but didn't get called back, my partner telephoned again on a Saturday and was told we would get a email on the Monday with a delivery date and that again never happened. Getting fed of of waiting now March 16th with no updates of delivery i emailed and asked for a refund, my email has been ignored, I opened a case with PayPal on March 26th to get my refund and have now been refunded by the company the same day.
10/10 would recommend. The team are really good at what they do, amazing beds we had 2 with bespoke headboards and also a free standing bed also and couldn’t be happier with them. Their ottoman beds are the best aren’t heavy that they’re difficult to keep opening but also not cheap and light weight either. We’ve had these beds for a few months now and really have no complaints at all, have had multiple compliments on them too!During installation we had some measurement issues and the team were really quick to fix these issues despite it not being their fault and also came to fit super quick as we were on strict timelines. All in all an amazing company to work with and will deffo be using them as our go to going forward! Really recommend anyone looking for beds to use them! I had a great experience.
I strongly advise anyone considering this company to think twice. Everything looks great at the beginning - quick replies, friendly WhatsApp messages and bespoke options. But the moment they take your money, the entire attitude changes.They completely ignore phone calls and messages. They scheduled a delivery for when I was on holiday, leaving my mother-in-law to wait in all afternoon for nothing. When they finally turned up a week later, they managed to forget the footstool. Another delivery slot was arranged, and once again we waited in all day - and once again, nobody showed up. No phone call, no message, no explanation.What’s even worse is the total lack of accountability. No apologies, no acknowledgement of their mistakes, no compassion at all. Just silence.We are still waiting for the missing item, and at this point they refuse to communicate on every platform - WhatsApp, phone, email, Instagram, Facebook. It’s impossible to get any response.This company has been unreliable, unprofessional and incredibly frustrating to deal with. I wish I had never ordered from them, and I hope this review saves someone else the stress we’ve been put through.
Spoke to chic concept before ordering as had a question about the material and they replied very quickly and were very helpful . Ordered my piece of furniture which was dispatched very quickly. Arrived today in lovely condition very good quality. Just what I wanted.
First time buying a bed and couldn’t have asked for better service. Custom made a headboard to specifically fit the measurements of my angled ceiling, courier let them down but the replacement courier and company themselves were amazing.
Superb company to deal with . I’ve had a superking bed with headboard included and 4 separate wall boards for another bedroom. Quality is better than I expected, especially considering the very attractive price. Wall boards look great and are very easy to fit. All items delivered by their own driver . Very well packaged. Communication from the company was good I’m so pleased I’ve just ordered another standard double bed and headboard for another bedroom.
I would like to thank Chic Concept for delivery exactly what we asked for. I visit the company he went through everything and showed me the end finish.I gad excellent customer service.I had the delivery with in a week. There was a little hick up with the installation but when Kofi and his helper came were exceptional they didn’t leave till it was perfect to the cm.Excellent work from start to finish Viv
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Luxury furniture, lighting and interiors available at great prices with Chic Concept. The only destination for great quality modern furniture. Shop online.
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