Review Time
I ordered an ottoman. It took a couple of weeks to come. But when I asked for an update it was prompt . Unfortunately the carrier had a few issues with their system for delivery but the team at Chic Concept kept me up to date regularly. I love the ottoman and I chose Sky blue fabric which is duck egg blue and fits perfectly with the room.
Very Mixed Average Review Bed Frame is good - however the drawers are poorly made.Mattress is comfy - however the wrong one was sent but we had no choice but to use as we have been without a bed.Communication is ok, managed to get a better price after speaking to someone via WhatsApp which was good - however they were very quick to respond when they wanted sale but not so much thereafter so have had to chase a few times. We never had any tracking update or any delivery date confirmation only via messages on WhatsApp when we chased was we updated. We were promised all week it would be delivered on the Saturday 10/02/2024 however after chasing to get a ETA was told it wasn't all ready so rescheduled for 12/02/2024 (do believe we may not of been told this if we hadn't of chased)12/02/2024 came and very vague ETA (after 3pm) - however it did arrive but with only one delivery driver after been promised a 2 man delivery and assembly!!Not quite sure how they thought they were going to lift a rather heavy Superking bed frame and mattress with only one delivery person (my partner had no choice but to come home from work) but they shouldn't assume everyone has the ability to lift such heavy things! Delivery driver was friendly but was quick to leave as said was been told to get back. Noticed mattress was wrong so we are waiting for response, however can't fault the one they have sent just wondering why it wasn't our original one, awaiting a response. Overall AVERAGE review.
I can only say it was all positive for us, we had to change the date for our delivery as we were abroad this was no problem and delivered as promised we had great contact all the way through and very polite. Plus and this is the main point, the headboard exceeded our expectations very pleased
Ordered a mattress for my mum from Chic Concept as the best price and great reviews. Asked if it would be delivered for new year as we have family staying, and was told it would be. Harry from Chic and their delivery team went out of their way to make sure delivered and kept in touch about delivery. Harry was lovely to speak to on the phone, and my mum said the two gentlemen who delivered her mattress were lovely too. Would definitely recommend. Thank you!
Worst experience and service ever! Ordered a kids car bed for my sons birthday weeks before 10th Dec. Got told it would be delivered during the week from 4th Dec. Nothing arrived and the got told it would definitely be 9th December. Nothing arrived. When i spoke to this incompetent guy on the 13th December there was no appreciation of what distress this had caused or the countless meaningless assurances. "Bro this, bro that".. im not yours bro! Then it was "well that's last week its in the past so let's forget it!". The icing on the cake was he assured me it would be delivered and assembled on Wed 13th Dec. Guys delivered it but said they can't assemble. Called the incompetent guy again for him to say he couldn't remember anything and no assembly....ABSOLUTELY SHOCKING AND INCOMPETENT......NEVER EVER AGAIN!
Absolute shambles from beginning to eventual end when I insisted upon a full refund, extremely poor communication ie unless you contacted them you heard absolutely nothing, was "supposedly" a 7 - 14 day delivery had eventual confirmation would arrive today I asked for a time slot as had have to take time off for delivery and only then was telephoned for first time to tell me delivery was now not taking place after all! Shocking excuse for a company and Shocking excuse for any way a company should be run, customer service is appalling so little wonder this company trades under a different name, if you wish to be messed around have to chase them constantly eventually get a delivery date out of them then to be informed guess what not delivering after all then order from them if not order from a very different company!!!!@
Fantastic service, I recently bought two items on two separate occasions, a bespoke headboard and a matching ottoman. Harry was amazing, kept in touch with regular updates and when the couriers let them down he went above and beyond to sort the problem. Nothing is too much trouble, he even gave updates out of hours. Excellent service. Would highly recommend.
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