Review Time
First class service from Chic Concept.I ordered a Super King Divan bed with floor to ceiling headboard panels in various custom widths. Delivery was within 2 weeks from order and the finished bed looks amazing. Friendly people to deal with and they supply great products at a reasonable price. I’ve already ordered more fabric samples for another show-stopping bed for the guest room.
Where to even begin with this company, what a shambles!I ordered a bed for my daughter's bedroom and after hearing nothing from them for weeks I found a phone number to WhatsApp them. I would like to point out that at no point did I ever receive an email from this company, something I find very strange. We communicated via WhatsApp only and they told me that my bed would be with me 'hopefully' tomorrow. Tomorrow arrived and my bid didn't, but they didn't communicate this with me at all. I chased and was then told that 'all being well' it should be with me on Friday. I explained that I couldn't work with such vague timelines as I had work, but they were unable to commit. The messages were unprofessional and short and not what I would expect from a big company. After weeks, the bed finally arrived, at 11 pm at night. I waited in and up all day for the bed and I chased and chased via WhatsApp. 11 pm is a disgusting time to deliver anything, especially when you have young children in the house. Anyway, they delivered and left and then we noticed that the headboard didn't match the base, they were completely different. I sent another message and it transpired that our correct base had been delivered to somebody else so we had to wait in again on another day for them to collect our base from the other customer and bring it to ours. The bed is now up and the quality is poor. It is cheap, flimsy and badly made. You can see all of the staples where the material has been attached. I don't want anybody else to fall foul to this company, please go elsewhere for your furniture. Awful, just awful!
Great ottoman divan base at a great price. Nothing too much trouble. Ordered fabric swatches and then selected fabric and colour -lots of options. Ottoman storage is two separate contained sections which is rare these days. Would not hesitate to purchase from in the future. Kept us up to date with delivery throughout.
First ordered in July Bed was delivered lateMissing parts - took weeks to get the full itemItem was faultyTook weeks to get the bed collectedAnd a further 3 weeks to get a refund after chasing every day.Finally resolved the issue in mid October. I was promised daily for progress and updates for parts/collection/refund and this would never happen. Always told they would come back to me or they were checking etc etc but never did without me chasing. I felt they did not understand their obligations to a consumer and the correct procedures to follow, often in breach of their own t&cs.Totally exhausting and would not purchase from them ever again.
Do not buy a bed off this company! Had to get my money back off my credit card by making a claim. This was after constant promises of different delivery dates and staying in for 6 months. Unprofessional man answered the BT answer phone service back to you and says he sort a delivery and nothing happens. DO NOT BUY!
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Luxury furniture, lighting and interiors available at great prices with Chic Concept. The only destination for great quality modern furniture. Shop online.
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