Review Time
I wanted something tasty and different as a thank you gift.Living in Northern Ireland I am always concerned about postage issues butIi am glad to say my order arrived in good time.My only gripe would be tha I expected the Christmas wreath to be slightly bigger!As this was a gift I couldn’t taste it but it looked nice despite its size.I have given the company the benefit of the doubt and have given them 5 stars
I bought the advent chocolate tube. I don't know why I anticipated lovely, creamy chocolate discs that filled the circumference of the tube. Instead I got 24 tiny, Christmas shapes of very poor quality chocolate - what a con! supermarket chocolate is just as good - if not better.
I had a really disappointing experience with Chococo’s customer service and won’t be ordering again. My order was delayed and then marked as “refused” by the courier, even though I provided the correct address and someone was home to receive it.When I contacted Chococo, their responses were scripted and unhelpful. At no point did anyone acknowledge that the issue might lie with their delivery partner — instead, I was told that the parcel had lbeen refused and that I “may have entered the wrong address,” which simply wasn’t true.Despite both Royal Mail and Chococo’s own delivery partner confirming the parcel had been returned, they refused to resend it, only offering a refund after extended back and forth and suggesting I place a new order “using the correct address.” This approach came across as dismissive and blaming, with no apology or sense of accountability from Chococo.It’s a real shame, as I was looking forward to trying their chocolates and had ordered them as an anniversary gift- it is now 8 days after when it was meant to be delivered, even though I promptly followed up. Unfortunately, the poor communication and lack of accountability completely ruined the experience, and I can't recommend their services at all.
Ordered a large box of assorted chocolates for a 60th birthday. I asked for delivery on the 12th August, I ordered well in advance too.Due to the very hot weather the company decided to withhold sending and so my chocolates arrived on the 14th August. I wrote to complain and was told an email had been sent to me explaining the situation. I didn't receive that communication. So as this was for a 60th Birthday, I had now missed the day. The customer service lady did reply extremely promptly but it didn't take away that the chocolates were now late.Then when opened the outer cardboard packaging the first thing I saw was a card with the message I had requested. This was on a sticker and had been stuck down at an angel. So it was so slapdash. You may think me petty, but this is a present, and a rather expensive one at that! I wrote again and the same lady apologised and offered me 20% off code on any further purchase I make.Guess what?? I won't be ordering ever again. Not even if it was 50% off. I just think the staff on the production line couldn't give 2 hoots on giving proper service and then it comes back on the company and they will loose out. Unfortunately, this is the world we live in now.
I have been searching for some excellent fine chocolates since our local chocolateer has had to pause his production. I searched the web and stumbled across chococo. They have received numerous awards so I purchased a 25 summer collection box.We are now about 50% of the way through the box and I am massively underwhelmed by the chocolates. The shells are quite poorly tempered and chocolate does not taste special. The fillings although interesting in name and idea do not pack anywhere near the punch of flavour that you would expect from an expensive fine chocolate company with so many awards. All in all dissappointed and would not recommend. Will have to keep looking elsewhere.
We have ordered Easter eggs from Chococo for many years now. Unfortunately for the third year in a row the goods arrived either smashed or with disintegrated honeycomb in the honeycomb Easter egg. We usually really enjoy the blonde caramel chocolate but this year there was definitely something not as tasty about it which added further disappointment. We will not be ordering from this company again.
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Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft alcohols. We also craft a range of unique edible gifts including studded slabs, clusters & shapes as well as seasonal gifts for Christmas, Valentine's Day & Easter. We also offer a Truly Fresh Chocolate Club with 3, 6 or 12 month subscriptions. You can access our nationwide mail order service online or by telephone if you prefer to speak to a real person. You can also visit our chocolate shops with chocolate cafés in Swanage in Dorset, Winchester in Hampshire and Exeter in Devon.See more
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