Review Time
We have ordered Easter eggs from Chococo for many years now. Unfortunately for the third year in a row the goods arrived either smashed or with disintegrated honeycomb in the honeycomb Easter egg. We usually really enjoy the blonde caramel chocolate but this year there was definitely something not as tasty about it which added further disappointment. We will not be ordering from this company again.
I ordered two Easter eggs from Chococo after seeing them featured over the last few years and having promoted them through my platform to thousands of people, I decided it was finally time to treat myself and try them firsthand.While I was looking forward to the experience, I was unfortunately left a little disappointed. One of the eggs arrived completely smashed, which seemed to be due to the chocolate being extremely thin and fragile. While the flavour of the chocolate was enjoyable, it didn’t quite reflect the quality or visual appeal shown in the website imagery.There were also some issues with the honeycomb inside. Part of it had softened and stuck to the packaging, which made me wonder if the egg had broken before it was even shipped. The second egg arrived intact and tasted lovely, but again, there were inconsistencies with the thickness of the chocolate.I do appreciate the company’s effort to avoid plastic packaging in favour of sustainability. However, when the packaging compromises the product’s condition, it may be worth exploring alternative eco-friendly materials that provide better protection.I contacted the company the same day and they responded promptly after the bank holiday weekend. A refund was issued for the damaged item, which I appreciated. Still, while the customer service was efficient, it didn’t resolve the underlying quality and packaging concerns. Given the premium price point of these Easter eggs, especially from a brand that’s won awards and received national media coverage, I had higher expectations for both the product and its durability during delivery.I genuinely hope future batches see improvements in consistency and packaging, as the brand clearly has potential.
Have been buying from Chococo for several years now as I think their product is wonderful . Ordered this year again despite poor service in previous years . I paid for next day delivery on Monday as I was going away on Thursday morning and needed them by Wednesday but it took four days despite other confectionary suppliers being able to deliver orders in less than 24 hours . Called repeatedly with no success . Left several messages . Customer service was very unhelpful . I won’t buy from them again .
Ordered their top end fancy Easter egg. First delivery arrived smashed to pieces. Second arrived in a similar state and with a small hole in the egg box. The packaging was fairly substantial on the first egg and I can't understand how it was so broken up. Customer service was fine, but not amazing given the price of product Vs a high street brand like Hotel Chocolat.I will not be ordering again.
Been buying on and off from this company since 2002.Bought for several occasions and each time did not fail to amaze and delight.Prompt speedy delivery in non plastic packaging, ethical beautiful chocolates, fabulous taste and appearance and tastes like it should do. Proper chocolate at its best. Have tried everything from its hot chocolate flakes to brownies, bars and seasonal chocolate selections. Now gifting littke chocolate gifts to my grandchildren who equally love them,too. Three generations are addicts! The awards speak for themselves.
I received a box as a gift. Good thing is that they are Bovaer free. Not so good is the range of taste from bland to some outright delicious. Odd sort of mix. I would not buy for myself because the tastes are rollercoaster..some up and some down.As an updateI am now on my third and final gift box of chocolates. I would love be able to tell the generous gifter that they were sublime. Instead they have become a source of entertainment. They are now called chocodiles. They bite back. There are shouts of "why?"as they are being eaten. Awards or not these boxes have been an adventure into the unknown and very unexpected odd tastes. They say revenge is sweet. If you have someone in mind then go on..buy them a box.
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Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft alcohols. We also craft a range of unique edible gifts including studded slabs, clusters & shapes as well as seasonal gifts for Christmas, Valentine's Day & Easter. We also offer a Truly Fresh Chocolate Club with 3, 6 or 12 month subscriptions. You can access our nationwide mail order service online or by telephone if you prefer to speak to a real person. You can also visit our chocolate shops with chocolate cafés in Swanage in Dorset, Winchester in Hampshire and Exeter in Devon.See more
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