Review Time
Didn't want original face pictures because of supposed glare. Then it stated said phone browser was unsupported but gave no further advice as to which browser was suitable. (Chrome worked by chance) Then could not read my in date British passport.( I am British born from all British parents.) Then it decided it could with no picture change. Then there's the wonderful facial recognition part which was nightmare for two people to use let alone a single person. And you now pay £15 for the privilege of doing this all your self.
Update...after 3 days, I got a response to my query, re not being able to upload my birth certificate. The response was ' please send a photo of the problem'. I did that with my initial enquiry 🙄 I wrote, word for word, the error message that I repeatedly received.After this ' help' a then received another message, asking me to rate the help. The funniest thing about this, is that i wanted to apply for the fast track service. Absolute joke.Not very impressed. I'm trying to apply because I don't have photo ID. So, you either need photo ID to apply, or you can go via the referee route, where you upload an image of a document, and a referee validates the document afterwards.I must have taken 10 images so far, all of which have failed to upload with an error message saying ' image type not supported'. After fiddling with the camera settings, I Managed to get an image that actually uploaded, but then when I tried to submit, I got ' an error has occurred, please try again'. Several attempts with no luck. I signed out of my account and back into it, only for the image which previously uploaded, to get the 'image type not supported' error message againI sent a message to Citizen Card this morning, and have yet to receive a response. Whilst I appreciate that that checks have to be done, i'm losing the will to live.
Have had a citizen card for over 3 years and just gone through the renewal process. As someone who doesn't have a driving licence its a great way to have photo ID without needing to carry my passport. Application process was smooth and turnaround times were good.
Opted for fast turn around, service very quick. Only experienced issue with uploading a selfie, regardless of what I did to correct rejection issue, I could not get a totally evenly lit plain background the app required. In the end I chose the best one and uploaded that and forced the app to accept it! I expected a rejection email but I received the card in the post a couple of days later.
Although we didn't experience as many problems with the application process as some people, the card did take a long time to arrive. Much worse is that now it has, despite the approval of the police and Security Industry Association, it isn't accepted in quite a lot of places; my daugter's has been rejected at a club and at a Wetherspoons in the last 2 days. My advice to people needing id: don't bother, get a provisional driving licence instead, not much more expensive and it's accepted everywhere. My advice to Citizencard - promote your product a lot better in the hospitality/ entertainment sector so people get what they pay for.
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CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.See more
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