Review Time
What a scam! So they make you pay upfront before you even get your documents signed and if you struggle to get them signed like I have as my son's teacher is ill they won't give you a refund! I paid 30 pound for the fast track about 3 weeks ago it was ment to take 2 days!! Still fighting them about the refund!!
Paid for urgent application - £35, which is a week's grocery shopping for my household.2 days later, text message: "we've paused your application. Check your email for details of what to do next" -no email. 2 days on from the text (and 4 days from their receipt of my money), still no email.Their attitude is "Oh, but it's so easy to apply online using a driving licence or passport! There's SO MANY referee options you can use!" - If people HAD driving licences or passports, they wouldn't need to waste their money with these scammers! I'm medically banned from holding a driving licence, and I can't afford a passport application - especially since, like this bunch, they also take their considerable application fee as "non-refundable" (because admin is HARD, guys! Using a computer for all of 5mins is DEFINITELY expensive and stressful!!!) - in the case of a passport, I'm facing the same cost as 90% of my monthly bills combined just to apply - can't do it, especially as "professional referees" are thin on the ground once they realise they're expected to respond immediately to emails, or immediately answer unscheduled phone calls, while at work (and, in the case of passport applications, have to provide their own passport details...which understandably gives data security concerns.)The UK is an absolute joke with its "must have ID that the government approves of, and agrees actually is ID, in order to GET ID." Birth certificate? Not ID. National Insurance number? Not ID. Disclosure and Barring Service Certificate? Not ID. Disabled person's bus pass, which HAS a photo, and is issued by a government body? Not ID (except Jersey believe it is, if you're arriving by ferry, and the UK government themselves say it's supposed to stand in for the driving licence you're banned from holding with certain disabilities...and the OAP bus pass IS accepted by the UK government as ID...)Given that a rip-off fee-charging concern like this can't manage basic competence and actual provision of the "service" paid for, I don't hold out a lot of hope for the government managing to competently handle their plans for free compulsory ID... (and,if that comes through, can we all claim back money we've wasted with scammers like CitizenCard, or applying for passports when we're in no position to afford to travel abroad?)CitizenCard - you haven't actually DONE any "processing" that would merit £18-35 until you've actually provided someone with a card. Opening an envelope, or reading a webpage, does NOT cost that much.The UK government are determined to go after particular groups of British citizens - at this point, having photo ID they nominally accept isn't about "something fun to go clubbing with that you're not worried if you lose!" (which is basically CitizenCard's marketing shtick) - it's about literal, bare-bones SAFETY. It's about human rights. It's about being able to risk leaving your house.But to them? All of that's just a reason for the moolah to roll in.This country is a joke, and it's become that way because of companies like this.
Scam artist say there a non profit organisation but won’t return a refund for a card I haven’t received. I haven’t had a single email back I couldn’t provide a reference and currently have no ID so I asked for a refund as I can’t pass the steps required to obtain this form of ID… DO NOT USE THIS
Wish I had read these reviews previously! I got a citizen card a few years ago and needed to renew it. The process was fast and simple and I paid extra to have it delivered within 3 days. I then got a message to say my photo hadn’t been accepted, I explained that I already have a card with that photo and didn’t get a reply for ages so I arranged alternative ID and asked for a refund. I have never had such rude customer service before! They refused to refund saying it wasn’t their fault, when it clearly is since I already have a card with that photo and didn’t make any changes I simply renewed the card. I paid to have a card in three days and it’s been a month now with only two email replies from them. Planning to take this further and contact my bank mak
Absolutely terrible system. I have applied 5 times. The system is pretty fussy, so you'd think that if it asks you again and then gives you a green tick on each test, it's good. However, after every approved "green" submission, the system will then come back after the fact and tell you it's not good and you'll have to start again. Support is no help. I am busy all day so I can't use an alternative right now: I need this to work, but it doesn't. I paid for the Urgent service, but I shouldn't have bothered
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CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.See more
