Review Time
DONT fall for their legal loophole nonsense! Contact your bank and raise a chargeback dispute and you will 100% get your money back in full, don't listen to them! Just get a provisional license or something else, don't bother with these absolute robotic people with terrible customer service.I paid for a next day replacement. They asked me to send a new photo, which was not stated at the time of purchase. Fair enough, I simply asked them politely to cancel it and they email me back with a passive aggressive reply saying NO and that they will still charge me?They say my photo is ten years old so they need a new one. I am a sixty year old woman, not a sixteen year old who's going to change drastically in appearance still going through puberty for god sake. Even if this is the reason, fair enough, but give me my money back and don't be rude and lie tha you can't refund, because that goes against consumer rights.I can't wait to launch a chargeback dispute against these scum and let their payment processors hit them with the chargeback fee!They also like to try and hide behind legal loopholes to refuse a refund, claiming the money you pay is for the service and not the card so they won't refund. So the extra £17 i paid for next day delivery is also for the service despite nothing being delivered? Very funny people. Don't fall for their lies and just raise a chargeback dispute with your bank for a full refund, your bank will give it to you 100%, I've dealt with cowboys like citizencard many times and I'll always get it back, disregard anything they reply to this review with, they are liars and cowboys.
I applied for a citizens card as my mum and dad got me one for my 18th birthday and I lost it so I applied for a new one. They then told me I had neve head one, basically making it out like I was lying. When I asked for a refund they refused, so I asked to speak with a manager which they also refused then told me " this decision is final" as apparently they had done nothing wrong. Their customer service skills are absolutely appalling and I wouldn't recommend ANYONE to go with them. They're cheap for a reason. Go somewhere else with better quality and customer service. Absolutely dreadful company and service.
All documentation accepted. the 3 weeeks later driving license refused because it was blurred. I asked for a refund and the gave the same answers to me as all other answers in these reviews.I wish I had read them before forking out my money and of course refund refused.Added. Same answer again. Your system would not allow me to use a passport and I tried emailing you with no reply. As I said you are scammers.
Easy to follow and use. Express need a little bit dear. Just totally cheesed off that at 54 the Government insists I need an expensive plastic photo to prove my identity. The bizarre thing being I don’t need it to prove my identification extremely quickly with them to get the card I need to prove it with everyone else!!!!!
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CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.See more
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