Review Time
Applied for the urgent CitizenCard and was told that my referee didn't meet the criteria they specified, even though he did.Had numerous emails back and forth, all taking 24-48 hours to respond; then apparently my referee *could* be found online, but now they needed to see his company information from more than one online source (not what they initially stated) and as they couldn't find this I would need to find a new referee.After even more back and forths, I asked for a refund, as they hadn't provided the services stated. (The people who deal with refunds respond far quicker than the urgent team do!)I was told the referral team couldn't find any online presence for my referee (!), so no refund would be provided. I stated, again, that there were multiple online websites and companies registers with the information, again provided screenshots and links, but no reply...until my card arrived in the post today.Absolutely joke of a company, avoid at all costs! I ended up doing the referral teams work for them and end up with my card well over a month later. Definitely not the 'urgent' service I paid for.Not worth the hassle - apply for a passport instead, if you can!Also to add, I did write a review previously and had a reply from CitizenCard stating that my referee couldn't be used...oops, looks like they were wrong, again.
Had an out of date passport but was flying to london with ryanair who typically do not accept driving licence as a valid lroof of ID. Only had a few days till flight so too short to apply for passport. So citizencard was the only solution in the time frame available. Now i know easyjet and others do accept driving licence but my flight was booked on ryanair onns domestic flight. Happy i have citizencard as extra photographic ID.
I communicated via emails' with a Conner and colleauges'.They were very patient with me, with excellent communication skills. I work in a customer service role myself dealing with different organisations and I can't recall dealing with a company/organisation who returns e-mails so assertively as Citizen card.Thank you
Utter disaster from start to finish. The whole process was a frustrating waste of time.Have given up in the end and asked for a refund. Doesn't look as if I'll get that. So they get £18 for doing F all. Except run a picture through a computer (probably an automatic system) and reject it three times.So not only frustrating, but also a con. Roll up, roll up and give us your money.****After reply from Citizen card****Just the sort of reply I expected - arrogant and officious. And I was right, I am not getting my money back. Avoid these scammers!
If I could give a 0 I would wish I read this review before applying for the ID card waste of money and Time with always excuse and never received nothing despite providing them with everything they ask me and even more prove of my identification from passport to bills and prove of address ect never had any problem with other form of ID
Beware. Expect long delays and no customer service. I ordered card in August and still waiting 3 months later. Followed all steps and had to repeat it twice. Customer Service is a bot? Standard replies 'apologies for delay, high number of applications and can't tell you how long it will take.
DO NOT USE THIS COMPANY FOR ID. Get a provisional instead. they are SCAMMERS and you won't get the card for some reason, and then they will not refund you because they hide behind their terms and conditions loop hole stating you pay for the service of the applicaiton and not the card which remains their property.If you are unfortunate to use this company and have been scammed, contact your bank and raise a chargeback dispute to get your many back in full. Your bank will refund you. ignore any response from citizencard to this review, it's all lies, they are cowboys and scammers. I've reported them to trading standards and filed a chargeback against them.Enjoy paying the chargeback penalty from your payment provider, cowboys.
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CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.See more
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