Review Time
The advertising led us to believe that the CitizenCard would be accepted ID to enable my daughter to gain entry to bars and clubs, however she tried several bars and clubs who all said the same things: that since stricter regulations a few years ago, they have not accepted the CitizenCard as legitimate ID. CitizenCard have refused a refund as they say the fee is not for the card but the ID check and processing. We have now purchased a Provisional Drivers License which the clubs suggested she get.
Basically a fraudulent company. You must pay £35 upfront for them to constantly tell you that your documents are not real when they were to then be told if I want to try again I’d have to pay another £35. Refuse refunds and can never speak to customer service. I would avoid this company
This company is a shambles. The staff are not properly trained and they work odd hours. I have been trying to fast-track the process for days, and I am always dealing with a different staff member by email. I applied for the card nearly a month ago and now I won’t make it to my passport appointment. Avoid it at all costs — get a provisional driving licence instead. Awful service. I have a smalll baby, and the stress they have put me through was not worth it.
My son ordered a card .Never arrived, when customer service asked how long it would be very short reply and told to wait. Waited then contacted them again after no delivery. Told too late I will have to pay for replacement, asked for manager who said they won't replace free of charge, escalated to complaint again told no . Sent CEO a letter as per complaints procedure they claim it has never arrived. Waste of time. Son just paid for driving license instead .I had a citizencard when I was 18 back in 2002 not sure what's happened clearly not the company it was. Case ID: NON-944-60395I'm guessing I will just get this usual reply on here :-Thank you for taking the time to write a review. We're always keen to hear from our customers, so if you have specific feedback you'd like to provide us with, please email contact @citizencard.com
Quite a faff with photo ID and a live image to prove I exist. Got through it but you have to be both patient and motivated. An anxious wait until the card came.I paid with PayPal, just in case my money was going into a black hole.
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CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.See more
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