Review Time
I read the reviews and a good lot of them misunderstood, a lot saying they don't reply to emails (they do) just not on weekends, step by step couldn't be any easier and had a teacher referee me all went well and card ready to be sent, I've had zero issues with them Also it does stat 1-2 working days WHEN ALL DOCUMENTS ARE DONE then process take place depending on you're purchase, people misunderstood that, thought I'd explain to helpAgain no problems at all quick and easy just get a good referee if you can't verify the other way
Absolutely appalling service, sent them everything they wanted photo, birth certificate, marriage certificate my referee and I don't know how many emails I've had off them, I've been waiting for my card now over 30 days and I really don't know when in going to get it as they don't answer my question! I'm 67 years old, British citizen, lived here all my life, got a national insurance no...what more do they want, I've been treated like a criminal....disgusting service!!!
My ID card arrived within 36 hours of applying.Be patient while applying because it has to be thorough, so that there are no margins for error, but it doesn't time out/expire while (taking time) completing it.CC gets 10/10 from me. Money & time well spent. 👍
Shambolic service. Money taken upfront. Verification process is awkward.Verification via passport finally accepted, but no card delivered. No email communications, but after waiting, logged in to the site to discover that we had to start the process again!No explanation and no apology.Gave up and requested refund but met with hard nosed commercial attitude and denied.Don’t be fooled by their charity status, not for profit just means there’s no profit left after they have paid themselves handsomely for a poor service.Subsequently learning that many venues don’t even recognise the card!Avoid.
I wish I had read these reviews before paying upfront for a card I willprobably never receive!!! Initial questions sent to my referee … second email apparently sent with security questions… not received. Chased numerous times….. no email received by referee. No contact number so you have to email every time. I have a very upset soon to be 18 year old. We have an over 18 event booked and looks like we will have to cancel due to this absolute rip off company!!!
Absolute shambles - took money very quickly applied had my social worker as a referree - denied Passport photo denied even though same photo was used on HMRC no issues claimed it wasnt a neutral background it was a PhotoMe Booth - Background was white Paid for express three days later still in process now they cant verify my (expired passport) with a picture of me on their systemThe only reason I am getting this ID is because i dont have any and i really thought it would be a quicker process
Avoid this company. I applied for a card and paid extra for it to be fast tracked. The automated system accepted all my documentation then placed my order on hold. It sat on hold for 24 hours before I was contacted and, when I was contacted, they asked for documentation I didn't have. I told them this, waited another day and was asked the same question again. I asked for a refund as I'd paid for the urgent delivery and the delays had been caused by their slow responses and the fact that they ignored what I actually wrote in my Emails and sent generic responses (I'm guessing to "meet" their defined SLAs). They have denied me a refund despite not delivering what I paid for and have essentially stolen my money.
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CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.See more
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