citizencard.com

2.8
2.8 Based on 191 reviews

CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the l...

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Average Rating

2.8

/
5

191 Reviews

5 Star
39%
4 Star
5%
3 Star
3%
2 Star
3%
1 Star
51%

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PHIL STEPHENSON
Everything was very straight forward &…

Everything was very straight forward & I got the cared within two days as specified.

5
Date of experience: Sep 21, 2025
sam “Domino” windslow
Good I’d

Was very quickly dispatched once the verification was completed very happy to have my first id

5
Date of experience: Sep 18, 2025
Tyler Dillimore
Worst company ever you cannot can…

Worst company ever you cannot can cancel hour order and get a refund they are scam artists make you jump through 6000 hoops just to get no where they make out your id is not focused everytime even though it is a perfect photo

1
Date of experience: Sep 18, 2025
Janet
Terrible service.

Terrible service, take your money and make you jump through hoops, supply what documentation you have, a professional referee, that you were born in the UK. No phone number for contact. If you had what they ask for, then you would not need this service. Stay away from them at all costs.

1
Date of experience: Sep 17, 2025
Joseph Cox
The Citizen Card is excellent and it is…

The Citizen Card is excellent and it is definitely worth getting one as it really good for clubs night to. 10/10 top class and it also really good for id 🆔 in the bank 🏦 also it really helped me out.

5
Date of experience: Sep 15, 2025
Elizabeth Paterson
Would like to swear here!

Would like to swear here!! Robbing xxxxs. Take your money first, before you fill in application, Any problems there after…Your not entitled to a refund? Payment for there time and effort. This should be a crime!

1
Date of experience: Sep 12, 2025
Kayleigh
My Son is unable to hold a driving…

My Son is unable to hold a driving license for medical reasons so this seemed like the perfect substitute. I didn’t want him to lose his passport so I paid for the faster service and it went through without any problems and we had it by the end of the week. Fantastic and would recommend

5
Date of experience: Sep 11, 2025
Elizabeth G.
Awful service

Awful service. I do not recommend it.

1
Date of experience: Sep 11, 2025
Michelle Howe
Extremely bad customer service and no…

Extremely bad customer service and no reply to complaints. I applied for my urgent card 30 days ago and I still have not had it due to their inability to reply to emails, their lack of continuity due to multiple staff dealing with one case and information not being shared. Their ignorance despite proof of evidence and their seeming joy to drag things out to make things difficult for you. As stated I made a complaint but that was ignored also! Absolute mess of an organisation!Following your reply...you say the cost covers the verification. The verification was the whole problem! Your staff ignored numerous emails that contained proof of verified details of identity and denied receipt of these, despite proof of receipt which delayed the process significantly! Each email from myself took at least 3 days before I received a reply.... This was supposed to be an Urgent application!! It took you 33 days to process this and no apologies from your staff just attitude in their emails.

1
Date of experience: Sep 10, 2025
mr charlie tavener
Superb service

Superb service

5
Date of experience: Sep 08, 2025

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Business Details

  • CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.See more

  • email contact@citizencard.com
  • language https://www.citizencard.com

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