Review Time
application 714525 - you cannot verify a perfectly legible to the naked eye passport and you refuse to refund [#WWB-452-83593]: [#GJW-592-55153]Thereby effectively stealing my funds. Plus you do not make name rules clear on the application, even though I registered the account in that name.Kindly refund me, or I take this further!
Avoid at all cost, I emailed the company that I was unable to provide my passport for verification as I lost it, just recently returned to UK, was unable to provide a uk referee to verify photo for uk passport.Got reply from company that I didn't need to send anything, thought it was OK to purchase, I did, it same process as passport application, so out of pocket no ID, only needed card to get disabled person bus pass.I sent this email before applyingHi how do I verify, I suffer mental health and other health issue, I am more of a recluse with little social interaction. Especially on the suggested 2 year interaction, I require id for verification purposes.This is just as bad as the passport process, this was your replyThank you for your email.To start your online application with us please go to:You will need to create an account with us and verify your email address. After that you can click on a link shown on the page to apply for an ID card. Full instructions are shown on each step of the application process.The process is completely digital - there will be no need to post anything to us.If you prefer we can send you an application form in the post. To do this we will need you to supply your full name and full postal address.Kind Regards,Rebecca JohnsonAdministrative OfficerCitizenCard Ltd7 Prescott PlaceLondonSW4 6BSAs for refund as you say no refund if I made the mistake,The mistake was trusting you
Don’t bother using this company, you might as well pay extra for a passport, I ordered one of these for my elderly father in law, completed the application and paid, then several weeks later they decided I needed more information which he doesn’t have, the whole point of ordering this card, I cancelled my application now they’re refusing a refund.
I would give no stars.All they have done is mess us around since 7th of February, we paid over £30 to get it here quicker.we sent the referees details and they wouldn't expect it even though we used that person for my passport so we gave them details of someone else that owns a shop and they are constantly saying they wont expect the email so the last email we gave them they kept saying the person hasnt replied to the email where he hasn't received one so i got them to send him another one and again he still hasn't received it.They are a complete scam and if i was you i would keep well away from them. they wont even give us a refund so ive now put in a complaint
Very easy to set up and quick response. The process was a step by step guide,very easy to follow and understand. The online app gave me the info on how the process was progressing and when my card was sent. I paid for the rapid service and the 3 day turn around was spot on. All in all a great service.
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CitizenCard is the largest ID card provider in the UK with over 2 million cards issued. All CitizenCards display the PASS hologram endorsed by the Home Office and the Chartered Trading Standards Institute. In addition, our 18+ photo ID also displays the logos of the National Police Chiefs' Council (NPCC) and the UK Home Office's SIA (Security Industry Authority). CitizenCard is well-established as the UK’s most widely-recognised ID card. Even if you have a passport or driving licence, keep those IDs safe at home and apply for a CitizenCard for everyday ID and proof of age needs. CitizenCard can be used for domestic flights, entering festivals, bars & pubs, cinemas, casinos and in supermarkets or shops.See more
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