Review Time
I’m very impressed with the level of customer service. After sending CitizenPlane an email to ask about my luggage allowance they responded immediately with helpful information and even followed up with me after a few days to provide me updated details regarding my trip. The responded to every email very quickly and were super helpful. Thank you, CitizenPlane!
I’m very impressed with the level of customer service. After sending CitizenPlane an email to ask about my luggage allowance they responded immediately with helpful information and even followed up with me after a few days to provide me updated details regarding my trip. The responded to every email very quickly and were super helpful. Thank you, CitizenPlane!
*EDITED REVIEW* I bought a flight through Edreams, then I got an email from Citizen Plane regarding the same flight. This was confusing and the PRN airline reference provided was not in the usual format. Because of this, logged into the airline's website, I could not access my booking and reading Citizen Plane's help section, it says in this case, you cannot check-in online, only at the airport with the airline desk as the booking is part of a group booking. I found this extremely inconvenient, as I did not book luggage and it also made me nervous about the validity of my booking. Edreams was of no help, however, after contacting Citizen Plane, they assisted me to access the booking (you need to be logged out of your airline membership) and assure me I will be able to check-in online. If I had been travelling the next day, this would have been even more stressful, but simply to do this wasted a lot of my time. In the end I was able to check-in online and there was no issues but Edreams customer support continued to tell me this would not be the case. Be aware, it is not the same as a regular booking but the customer service was helpful and in the end there was no issues.
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